The Senior Account Manager is a strategic client partner responsible for managing a larger, more complex portfolio of high-profile accounts. They build trusted, long-term relationships across all levels of the client organization, including senior executives, and act as a key liaison between clients and internal teams to ensure timely, effective solution delivery. In addition to driving client satisfaction and retention, Senior Account Managers may lead direct reports and play a vital role in mentoring and coaching Associate Account Managers - fostering professional growth, strengthening team capabilities, and contributing to overall performance and development. This role requires a deep understanding of client goals, business priorities, and industry trends to proactively identify opportunities, solve challenges, and deliver exceptional client experiences.
•Conduct Comprehensive Client Account Reviews: Regularly evaluate client accounts, developing strategic billing recommendations to enhance revenue potential, identify savings, and suggest tailored solutions for upselling additional products and services.
•Complete Detailed Monthly Reporting and Recovery Analysis: Prepare and analyze monthly reports, including recovery metrics, to provide insights on client accounts and proactively address any issues or improvement areas.
•Oversee Property Onboarding and Offboarding: Manage the transition of properties onto and off the Conservice platform, ensuring a smooth and efficient process that meets both internal and client standards.
•Lead Internal and Client Communication: Facilitate regular calls and meetings with clients and internal teams, ensuring effective communication, alignment on goals, and quick resolution of issues or questions.
•Conduct Research and Provide Expert Guidance: Investigate and address client inquiries, providing timely and accurate answers and recommendations tailored to their needs and operational goals.
•Project Management: Oversee and coordinate projects from initiation through completion, including timeline management, resource allocation, and status reporting to keep all stakeholders informed.
•Collaborate with Internal Teams: Act as a central point of coordination across departments, working with internal teams to ensure seamless service delivery and efficient response to client needs.
•Conservice Product Upsell: Identify opportunities to introduce clients to additional Conservice solutions that align with their needs. Partner with internal teams to present tailored recommendations, increasing client value and supporting long-term growth through strategic upselling efforts.
•Drive Client Satisfaction and Engagement: Focus on building strong client relationships by understanding their goals, challenges, and opportunities to foster long-term satisfaction and loyalty.
Logan, UT
full time