Conservice

Senior Account Manager

Logan, UT

full time

On-site

Utilities

About This Job

The Senior Account Manager is a strategic client partner responsible for managing a larger, more complex portfolio of high-profile accounts. They build trusted, long-term relationships across all levels of the client organization, including senior executives, and act as a key liaison between clients and internal teams to ensure timely, effective solution delivery. In addition to driving client satisfaction and retention, Senior Account Managers may lead direct reports and play a vital role in mentoring and coaching Associate Account Managers - fostering professional growth, strengthening team capabilities, and contributing to overall performance and development. This role requires a deep understanding of client goals, business priorities, and industry trends to proactively identify opportunities, solve challenges, and deliver exceptional client experiences.

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Conduct Comprehensive Client Account Reviews: Regularly evaluate client accounts, developing strategic billing recommendations to enhance revenue potential, identify savings, and suggest tailored solutions for upselling additional products and services.

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Complete Detailed Monthly Reporting and Recovery Analysis: Prepare and analyze monthly reports, including recovery metrics, to provide insights on client accounts and proactively address any issues or improvement areas.

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Oversee Property Onboarding and Offboarding: Manage the transition of properties onto and off the Conservice platform, ensuring a smooth and efficient process that meets both internal and client standards.

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Lead Internal and Client Communication: Facilitate regular calls and meetings with clients and internal teams, ensuring effective communication, alignment on goals, and quick resolution of issues or questions.

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Conduct Research and Provide Expert Guidance: Investigate and address client inquiries, providing timely and accurate answers and recommendations tailored to their needs and operational goals.

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Project Management: Oversee and coordinate projects from initiation through completion, including timeline management, resource allocation, and status reporting to keep all stakeholders informed.

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Collaborate with Internal Teams: Act as a central point of coordination across departments, working with internal teams to ensure seamless service delivery and efficient response to client needs.

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Conservice Product Upsell: Identify opportunities to introduce clients to additional Conservice solutions that align with their needs. Partner with internal teams to present tailored recommendations, increasing client value and supporting long-term growth through strategic upselling efforts.

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Drive Client Satisfaction and Engagement: Focus on building strong client relationships by understanding their goals, challenges, and opportunities to foster long-term satisfaction and loyalty.

Senior Account Manager

About This Job

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