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Job Summary
We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role requires a proactive approach to troubleshooting and resolving issues related to hardware, software, and networking. You will work closely with users to enhance their experience and maintain optimal system performance.
- Provide technical support for hardware and software issues across various operating systems, including Windows, macOS, and Linux.
- Manage computer systems and ensure efficient operation of IT infrastructure.
- Troubleshoot software issues and perform installations, updates, and configurations as needed.
- Assist with desktop support tasks, including setup and maintenance of user workstations.
- Implement and manage VPN connections for remote access.
- Configure and maintain firewalls to ensure network security.
- Support computer networking tasks, including LAN setup and management.
- Utilize help desk tools such as BMC Remedy, ServiceNow, or Jira for ticket management and tracking.
- Communicate effectively with users to provide exceptional customer service and resolve technical problems promptly.
- Proficient in technical support and IT support practices.
- Strong knowledge of computer management and hardware components.
- Familiarity with Microsoft Office applications and their troubleshooting.
- Experience in computer networking concepts including LAN configurations.
- Understanding of VPN technologies and firewall configuration.
- Ability to troubleshoot software issues effectively across multiple platforms.
- Excellent communication skills for effective interaction with users at all levels.
- Familiarity with IT infrastructure management best practices.
- Experience with help desk software such as BMC Remedy or ServiceNow is a plus. If you are passionate about technology and eager to provide top-notch support in a fast-paced environment, we encourage you to apply for this exciting opportunity as an IT Technician!