Alameda County Water District

Meter Reader (Defined - Term)

LocationFremont, CA
Job TypeFull-time
Salary$77,681-$94,425

About This Job

Final Filing Date: Only the first 100 qualified applications and supplemental questionnaires submitted online between Wednesday, February 26, 2025, and March 14, 2025, 5:00 p.m. will be accepted for further consideration.

Defined-TermPositions are allocated full-time equivalent positions with appointments that are intended to last longer than six months but less than or up to two years. These assignments are not continuing in nature and terminate upon completion of the work, a specified term, decrease in workload such that the position is no longer required or the end of the budget allocation.* The current Meter Reader Defined-Term position, for which this recruitment is conducted to fill, is anticipated to last two years after the initial hire date. However, if workload decreases such that the position is no longer required, it will be eliminated.

THE POSITION: The Alameda County Water District located in Fremont, California is seeking detail-oriented applicants The Meter Reader works independently and is responsible for performing customer service duties in the field reading water meters and recording water consumption, answering customer inquiries and providing information to customers concerning District regulations, initiating field orders to report damaged meters, leaks and unsafe conditions, performing minor maintenance such as replacing lids and painting/marking curbs, placing door hangers to inform customers of service changes/usage, and turning off and restoring service as directed.

This job requires the physical stamina and strength to lift 20-to-45-pound meter covers and occasionally maneuver up to 50-pound meter covers, and to walk 5 to 8 miles per day in all kinds of weather and varying terrains, bending, kneeling, crouching, crawling and climbing to read meters. Also requires excellent communication skills to provide customer service in situations that may be strained and sensitive, and the ability to operate a vehicle skillfully and safely.


Examples of Duties

TYPICAL EXAMPLES OF DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:


Reads a variety of water meters in an assigned area and records meter information into a hand-held computer; coordinates download of information into automated system with Customer Account Representatives responsible for billing activities.


Visits customer premises to connect or disconnect customer service; locates, reads, and turns meter on or off as required.


Field checks and inspects meters, connections, plumbing fixtures, and lines for leaks or damage; cleans in and around the meter to ensure future accessibility; initiates field orders for repair of damaged meters and/or to report leaks and unsafe conditions for which the District is responsible; reports unauthorized use of water or other unusual conditions; and performs minor maintenance such as replacing lids and painting curbs.


Fills out door hangers in order to alert customer when consumption is unusually high,

when an obstruction prevents reading of meter, and/or when sign up for service is required.


Re-reads meters and investigates possible reasons for complaints of high billing due to increased water consumption or when consumption discrepancies are identified; recommends appropriate remedial action.


Answers customer inquiries and provides information to customers concerning District regulations governing service.


Safely and effectively operates a vehicle in connection with the duties of this class.


Performs other related work as required.


Typical Qualifications

Education and Experience - High school diploma or its equivalent and two (2) years employment which required substantial day-to-day interaction with other employees or the public to provide requested services with accurate attention to detail and adherence to procedures or standards.

Top candidates will have experience performing work that required field work, driving, routing, or independence in the field to route or schedule their own work, responsible customer service experience which required following and interpreting policies and procedures and as well as a demonstrated ability to handle the physical activity and stamina demands of the job.


Selection Procedure


SELECTION PROCEDURE:

1. Application materials must be submitted online at www.acwd.org. Only the first 100 qualified applications submitted online between Wednesday, February 26, 2025, and 5:00 p.m. Friday, March 14, 2025, will be accepted for further consideration. Application materials must include a completed Alameda County Water District Employment application and Supplemental Questionnaire. Incomplete applications will not be given further consideration.


2. All application materials will be evaluated, and candidates who present the best job-related qualifications will be invited to invited to a qualification appraisal interview panel.


3. Represented employee applicants receive promotional consideration consistent with the provisions of the MOU.

Health Insurance: Coverage is provided through the PERS Health program. Employees will contribute 0.25% of salary towards their medical benefits. The employee medical deductions shall not occur in the paycheck in which Union dues are withdrawn.


Dental and Vision: Coverage for the employee and eligible dependents is fully paid by the District.


Retirement: California Public Employees Retirement System (CalPERS) benefit depends on whether the employee is a "new" member or "classic" member under state law.


Classic member: Employee who is a member of PERS or reciprocal agency within six months of hire at ACWD. 2.5% @ 55 with 8% employee contribution. $5000 Retired Death Benefit, 3% Annual Cost-of-Living Allowance Increase, Post-Retirement Survivor Allowance to Continue After Remarriage, Pre-Retirement Death Benefits to Continue After Remarriage of Survivor, Additional Opportunity to Elect 1959 Survivor Benefits, 1959 Survivor Benefit Level 4, Unused Sick Leave Credit, Public Service Credit for Peace Corps, AmeriCorps VISTA, or AmeriCorps Service, Military Service Credit as Public Service, Final Compensation 1 Year, Post-Retirement Survivor Allowance, Prior Service. The District picks up 2.5% of the CalPERS retirement contribution.


New member: Employees hired after 12/31/12 who were not members of PERS or a reciprocal agency within the last six months of hire at ACWD. 2% @ 62 with 7% employee contribution. Effective 7/1/23 PEPRA employee contributions will increase to 7.75%. $5000 Retired Death Benefit, 1959 Survivor Benefit Level 4, 3% Annual Cost-of-Living Allowance Increase, Additional Opportunity to Elect 1959 Survivor Benefits, Final Compensation 3 Years, Military Service Credit as Public Service, Post-Retirement Survivor Allowance, Post-Retirement Survivor Allowance to Continue After Remarriage, Pre-Retirement Death Benefits to Continue After Remarriage of Survivor, Pre-Retirement Option 2W Death Benefit, Prior Service, Public Service Credit for Peace Corps, AmeriCorps VISTA, or AmeriCorps Service, Unused Sick Leave Credit.


Social Security/Medicare: The District does not participate in Social Security, but provides a 1.45% matching Medicare contribution.


Retiree Health Benefits: Coverage is provided through the CalPERS Health program. The District's contribution for retiree coverage shall be the PEMHCA minimum contribution as determined by CalPERS on an annual basis. Please refer to the Memorandum of Understanding for various eligibility and plan details.


Employees hired on or after January 1, 2019 will receive a defined-contribution benefit into a retiree health savings account.


Life Insurance: The District provides Basic Life Insurance and Basic AD&D Insurance of one times your annual salary to a maximum of $150,000. There is no cost to the employee for this insurance.


Long Term Disability: The District provides you with Long Term Disability Income Insurance of 66 2/3% of monthly earnings with a maximum monthly benefit up to $7,000.


Short Term Disability: Coverage is provided through the District for employees working a minimum of 20 hours per week at 66 2/3% of base weekly earnings for the first 12 weeks up to a weekly benefit maximum of $1,650.


Deferred Compensation: Optional deferred income plans allowing tax sheltering of current income and payment later as supplemental retirement income.


Vacation: 10 days first year, increasing to 25 days after 20 years.


Holidays: 11 days per year, plus 4 Floating Holidays per fiscal year.


Sick Leave: 12 days per year plus 30 hours/year Medical Appointment Leave.


Employee Assistance Program: Up to 6 sessions for employees and family members for professional consultation and short-term counseling for personal problems.


Tuition Reimbursement: The District will reimburse 100% of the total tuition and textbook costs incurred in taking courses outside of normal working hours related to District employment up to an annual maximum of $5,250.


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