Solar Support Specialist

About Solar Insure

Solar Insure is on a mission to accelerate the clean energy transition by making residential and commercial solar ownership secure, seamless, and stress-free. Our cutting-edge software platform powers warranty, monitoring, and claims management tools that give solar contractors a competitive edge while ensuring long-term protection for homeowners. We help solar companies sell with confidence and build trust, while enabling faster growth with less operational friction.

Our B2C product, SolarDetect, is a service designed specifically for homeowners whose original solar installer is no longer available. Backed by Zurich North America, SolarDetect provides homeowners with peace of mind and long-term reliability for their solar investment by offering Claims Protection and System Monitoring.We are a nimble, remote-first team passionate about building tools that make a meaningful difference for contractors, homeowners, and the planet. With strong momentum and deep industry partnerships, Solar Insure is scaling fast.

We are seeking a  Solar Support Specialist

 to serve as a key connection point for our customers, ensuring they receive timely assistance, clear guidance, and a seamless experience throughout their SolarDetect journey. This role will be instrumental in strengthening trust with homeowners, supporting monitoring services, and contributing to the continued growth of our B2C product.

About the Role

As a

 for our B2C product, SolarDetect, you will guide homeowners through the sign-up process, answer questions in simple terms, and ensure they understand the value of their monitoring service, including health checks, claims coverage, and support. You’ll be the main point of contact during their decision-making, building trust through clear, empathetic communication across phone, email, and text. Using tools like Enphase and SolarEdge, you’ll verify system performance, explain findings, and coordinate with internal teams when needed all while following SOPs and keeping accurate CRM records to deliver a seamless customer experience.

Key Responsibilities

- Call and guide homeowners through the B2C Product signup process, addressing questions and clarifying next steps.

- Explain the value of our B2C Product in simple, relatable terms tailored to non-technical homeowners.

- Ensure homeowners understand what their monitoring service includes (e.g., health checks, claims, support process).

- Enjoys talking to customers on the phone and is passionate about the solar industry.

- Serve as the primary point of contact for interested homeowners during the decision-making process, building trust and rapport.

- Provide empathetic, prompt responses to concerns or confusion during sign-up.

- Proactively follow up with leads who have shown interest but have not completed onboarding using a consultative approach.

- Use multiple communication channels (phone, email, text) to maintain contact and ensure timely responses

- Use various monitoring tools, Enphase, Solar Edge to verify whether systems are producing properly and if any issues are flagged.

- Communicate findings clearly and calmly to homeowners, especially if problems are detected.

- Coordinate with backend team members to resolve technical issues when needed.

- Follow internal Standard Operating Procedures (SOPs) and ensure all homeowner interactions are logged appropriately.

- Maintain accurate, up-to-date records of communications and support interactions in CRM or designated platform.

Skills

 

& Experience

Required

- Experience in solar installation or a technical background in solar energy.

- Strong project management fundamentals and a passion for building clean, scalable processes

- Proven ability to set clear goals, define success metrics, and drive measurable outcomes in a fast-paced environment

- Confident working with data, including organizing, analyzing, and applying insights to improve operational performance

- Excellent analytical skills and strong attention to detail.

- Customer service experience with excellent communication skills.

Preferred

- Experience in customer support for solar, insurance, or warranty-related industries.

- Proficiency in CRM

Job Type:

 Full-time

Location:

Remote

Pay:

 $65,000.00 – $75,000.00 per year

Benefits:

- 401(k) matching

- Company sponsored short-term disability benefit

- Dental insurance

- Flexible spending account

- Health insurance

- Paid time off

- Vision insurance

- Work from home