NOV

Field Service Technician

Williston, ND

Full-time

About This Job

PRIMARY RESPONSIBILITIES

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Service and repair of customer property items including, but not limited to, centrifugal pumps and frac hose as supported by the Mission Completion Products.

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Perform service and repair primarily at NOV locations; and at customer locations as required.

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Perform all duties in accordance with the QA procedures and departmental work instructions.

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Disassemble equipment to remove parts and determine required repairs.

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Examine all parts for general corrosion, defects, breakage or excessive wear and whenever looking at specified reported issues on any unit.

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Diagnose cause of equipment malfunction thru observations and testing based on related schematics and assembly drawings, and work instructions or procedures.

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Request parts as required and install according to instructions, drawings, or procedures

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Ensure all work performed is in a quality minded, tidy & accurate manner, prepare all surfaces and components as necessary to ensure no damage occurs during assembly and testing.

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Test run repaired equipment to ensure it works to full specification.

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Lead new product field trails on location as the PP&C point of contact with the customer.

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Troubleshoot issues with new equipment and communicate field performance feedback to engineering teams that can used for design changes.

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Identify the barriers of adoption to new MCP technology from a customer's perspective, particularly identifying and communicating the perspectives from a customer's field personnel.

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Travel to locations on short notice to troubleshoot new equipment or to be the NOV point of contact to a customer currently accruing NPT.

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Actively participate in training as identified by the Manager.

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Comply with all NOV Company and HSE policies and procedures.

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Utilize safe work habits.

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Perform other work-related tasks as assigned.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

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Become very familiar with Mission Completion Products product lines.

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Become very familiar with Mission Completion Products service procedures and operational processes.

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Become very familiar with all Mission Completion Products engineering groups, product line managers, and new product development managers.

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Become familiar with all applicable NOV software.

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Become familiar with all applicable NOV software.

EDUCATION & EXPERIENCE QUALIFICATIONS

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High School Diploma or equivalent preferred.

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2 or more years of relevant work experience - Previous oilfield experience preferred.

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Experience using hand tools, torque wrenches, and power drills required.

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Strong technical troubleshooting and problem-solving skills.

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Understanding of hydraulic/pneumatic applications, pressure containing equipment, and hydrostatic pressure testing equipment and processes highly desired.

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Computer skills – Must be familiar with Microsoft office suite and have ability to learn ERP and Service Software.

JOB REQUIREMENTS

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Ability to pass a drug screen & background check.

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Must be able to pass a 3-year driving history background check.

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Must possess & maintain a valid Driver’s License.

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Must provide transportation from home to the office. Transportation to customer’s location will be provided.

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Overtime may be required during weekdays, weekends, and holidays.

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Willing & able to travel up to 25% of the time to other NOV and/or customer locations as required to support our service offering.

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Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy.

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Operation of test pumps/equipment.

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Operation of cranes and forklifts, etc. as required.

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Ability to read and apply Assembly Drawings/Procedures.

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Do not undertake any task or job for which authorization and/or training has not been given.

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Ensure that all goods being produced are to a high standard of quality and in accordance with the relevant QA procedures and/or departmental works instructions.

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Perform all duties in a safe manner to prevent injury to yourself, your co-workers, or company assets/property.

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Learn and comply with all company health, safety, and environmental policies noting all that specifically apply to your work area and job function.

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Become proficient in the use of all equipment, tools, and techniques used in the Mission service spectrum as specific to the application being performed.

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Work in an orderly manner, keeping the service area and workbench clean and tidy.

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Superior interpersonal and communication skills.

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Maintain a professional manner and communicate clearly with both internal and external customers as required.

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Willingness to comply with all safety regulations and procedures.

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Ability to adapt and be cross-trained to learn all job duties.

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Ability to multitask in fast paced environment.

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Working conditions may be inside and outside with extreme temperature.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

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401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.

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Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly.)

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FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).

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FREE Basic Life and AD&D insurance (for full-time employees).

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All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).

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All regular full-time employees receive up to 11 paid holidays per year.

Similar Jobs

Field Service Technician

About This Job

PRIMARY RESPONSIBILITIES

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

EDUCATION & EXPERIENCE QUALIFICATIONS

JOB REQUIREMENTS

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