Summary of Position:
This position receives inbound phone calls and walk-in customer inquiries; documenting accounts and submitting orders in a professional manner. Work independently with limited or no supervision at times, have a solid understanding of basic computer tasks including typing. This role demands strong communication skills, both verbal and written. Ideal applicants may have prior experience as a Parts Specialist, or worked at a parts counter in the past. Must have prior experience in the hose industry.
Roles and Responsibilities:
•Assist telephone and walk-in customers
•Understanding and utilizing catalog to assist customers in part selection
•Initiating customer orders and counter orders through ERP
•Cash, credit, and check processing
•Supporting Hose Technicians as needed to fulfill orders
•Various inventory control tasks including paperwork and computer driven transactions
•Meet and/or exceed monthly customer experience goals
•Navigate through multiple computer programs with speed and accuracy
•Work with customers to resolve all inquiries
•Maintain professionalism in the work place
•Perform any other assigned proprietary duties
Pay:
Based on Experience
Qualifications and Requirements:
•Excellent verbal and written communication skills
•Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
•Must be able to type more than 50 WPM (will complete short typing test upon onsite interview)
•Compassionate and patient customer service skills
•High attention to detail
•Prolonged standing, walking, stooping, bending, lifting – 100% daily (subject to change daily)
•Assist in lifting, pushing, and/or pulling up to 50 lbs. in adherence with Midwest Hose Safety Standards
•Ability to learn and think quickly
•Energetic, outgoing, and positive attitude
•Good organization skills
•Ability to prioritize and mange time
•Regularly required to talk and listen; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms
•Must be able to meet the physical demands typical in a warehouse environment including but not limited to grasping and fine manipulations with hands, reaching, squatting, climbing, activities working around moving machinery, exposure to marked changes in temperature and humidity, exposure to light dust and fumes.
•Commitment to work additional hours as needed
Education and Experience:
•High School diploma or GED (required)
•Customer service experience (highly preferred but not required)
•Prior hose and fitting industry experience (required)
About Us:
Midwest Hose is one of the largest hose and fitting wholesale distributors in North America. Since opening our doors in 1983, we’ve steadily grown and continue to build our loyal customer base, which speaks to how enthusiastic we are for the future! Here at Midwest Hose & Specialty, we believe our employees are the fuel that drives our business, so we treat each person with the respect and value they deserve.
We provide room for upward mobility and advancement to other positions within the company. We promote from within our own organization and reward team members with the potential for advancement and pay increases! We offer competitive pay and career advancement based on performance.
We pride ourselves in offering a premier benefits package which includes:
•Very competitive compensation
•401(k) plan with company match
•Company paid health and dental insurance plans
•Basic life and AD&D insurance
•2 weeks of paid vacation
•Casual dress environment
Additional Information:
As part of our commitment to a safe and productive workplace, all offers of employment are contingent upon the successful completion of a background check and drug screen.
If you want to be part of a growing company and believe that Midwest Hose & Specialty is the place for you to begin your new career path, please apply today!
Midwest Hose & Specialty is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
full time
$35,360-$39,520Haltom City, TX13 days ago
