Position: Energy Solutions Specialist
Type: Full-time/Remote in Ontario, Canada
Pay Rate: $18 - $21 per hour
Operating Hours: Monday-Friday
Our customer service department is hiring Energy Solutions Specialists.
Do you want to make a difference?
Are you passionate about sustainability and looking to put your customer service skills to work in a meaningful way? At Summerhill, we’re on a mission to help homeowners reduce their energy consumption, save money, and contribute to a greener planet. If you’re detail-oriented, customer-focused, and thrive in a dynamic, fast-paced environment, we want you to join our team!
Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs. We are proud to be a certified B-Corp and have been named one of Canada’s Best Workplaces.
What You’ll Do:
Customer Support & Education
•Assist & Educate Customers: Answer inbound calls, emails, and voicemails, providing expert guidance on energy-saving programs. Address customer inquiries, clarify program details, and resolve any issues to ensure a smooth experience for each customer.
•Schedule Appointments: Make outbound calls to book appointments for field staff, helping move applications through the next steps of the process and facilitating energy-saving assessments.
Application Processing & Documentation Verification
•Review & Approve Applications: Process customer and contractor applications for energy-saving upgrades, ensuring all required documentation is complete, accurate, and compliant with program guidelines. Your attention to detail will ensure that homeowners can access all available energy-saving opportunities.
•Verify Documentation: Carefully review each application to ensure it meets program standards and all necessary documents are provided, preventing delays and ensuring accuracy in the approval process.
What We’re Looking For:
•Ability to thrive in a fast paced dynamic environment You can juggle multiple responsibilities and process applications with precision, ensuring everything is accurate and timely.
•Tech-Savvy: Experienced in Microsoft Office, Excel, SharePoint, and other tech tools. Quick to learn new systems and software as needed.
•Excellent Communicator: Whether speaking on the phone or responding to emails, you’re able to convey complex information in a clear and helpful way. You’re fluent in English.
Why Summerhill?
•A Chance to Make a Difference: The work you do will directly contribute to lowering utility costs and reducing environmental impact for families across the Country.
•Supportive Culture: At Summerhill, we cultivate a positive, inclusive work environment where you can grow and succeed.
•Benefits: We offer a comprehensive benefits package designed to support your health and well-being.
If you're ready to take on a rewarding role that blends customer service and application processing while helping homeowners make eco-friendly upgrades, apply today and be part of something that makes a real impact!
How to Apply: Please submit a resume by clicking on the apply link
Summerhill welcomes and encourages applications from people from equity-deserving groups, including Racialized, Black and or People of Colour, People with Disabilities, Indigenous Peoples, 2SLGBTQ+ and/or gender or sexually diverse individuals.
Accommodation is available on request for candidates taking part in all aspects of the selection process.
Summerhill is an Equal Opportunity Employer. We thank applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Part-time, Fixed term contract
Pay: $18.00-$21.00 per hour
Benefits:
Application question(s):
•Do you have Call Centre Experience?
•Do you live in the Toronto area?
•Do you have experience with Microsoft Apps, including Excel?
Experience:
•Customer Service : 2 years (required)
Work Location: Hybrid remote in East York, ON M4G 1Z4
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