Job Title: Supervisor - Customer Billing
Department: Customer Service
Reports to: Manager - Billing
Location:
In Office
, Rochester NY
The base salary range for this position is dependent upon experience and location, ranging from: $85,900 - $107,375
Job Summary
Supervises employees within billing departments and coordinates all aspects of the billing process which may include billing of customers, collections of accounts receivables and/or financial reporting, exception processing for customer accounts. Implements changes in billing procedures and ensures compliance with all tariff, company and government regulations.
Key Responsibilities•Manages the monthly closing to ensure timely and accurate information is processed to corporate accounting and produces statistical and other requested reports on a monthly basis for managements review (15%)
•Supervises daily operation of the customer billing area to ensure accuracy and timeliness of billing information. (40%)
•Provides feedback on the short and long-range planning for the billing departments to support the development of the Company’s billing requirements (10%)
•Daily supervision of billing representatives and analysts including completion and monitoring of performance metrics with appraisal documents. Support to customer relations representatives with in depth billing and escalated supervisor calls (25%)
•Works closely with Marketing, Rates and IT in testing and implementing any changes or enhancements to the billing system (10%)
Required Qualifications
•Education & Experience Required:
+ Associates Degree with a minimum of 5 years relevant experience required.
+ Public speaking training.
+ Negotiation training.
+ Project management.
+ Electric system operations.
+ Strong written and verbal communication skills.
+ Strong analytical skills.
+ Strong organizational and interpersonal skills.
+ Negotiation skills
Preferred Qualifications
•Bachelor's Degree with a minimum of 3 years relevant experience preferred.
•Delivering for the Business:
+ Global view of the Business - Advanced
+ Achieving Results and continuous improvements - Competent
+ Initiative - Advanced
+ Innovation & Creativity - Advanced
+ Flexibility & Globalization - Competent
+ Customer Focus - Advanced
+ Communicating & Influencing -Expert
+ Team Work - Advanced
+ Team management - Competent
+ Developing Others - Competent
Company
ROCHESTER GAS & ELEC CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date
August-13-2025
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