Superior Water, Light and Power (SWL&P), an ALLETE company, provides electricity, water, and natural gas to customers in Superior, Wisconsin, and adjacent areas. Its offices are in Superior in northwestern Wisconsin across the St. Louis River from Duluth, Minnesota, where ALLETE is headquartered. SWL&P has served this region for more than 130 years and today has 15,000 electric customers, 13,000 natural gas customers and 10,000 water customers. SWL&P plays a unique and significant role in ALLETE's sustainability-in-action strategy. Our culture drives excellence through our shared values of integrity, safety, people, and the planet. Responsibilities

- Plan, develop, and manage customer programs and services to meet organizational and regulatory objectives.

- Monitor program performance, track key metrics, and recommend improvements to enhance customer satisfaction and program effectiveness.

- Develop and maintain program materials such as policies, procedures, and customer-facing resources.

- Ensure compliance with federal, state, and local regulations, as well as utility commission requirements.

- Prepare and submit regulatory filings, compliance reports, and program updates to regulatory agencies.

- Collaborate with marketing and communications teams to develop strategies that raise awareness of available programs.

- Partner with internal teams (operations, legal, finance, and customer service) and external stakeholders (community organizations, regulatory agencies, and vendors) to support program success.

- Collect, analyze, and interpret program data to evaluate performance, identify trends, and inform decision-making.

- Develop and manage program budgets, ensuring cost-effectiveness and alignment with financial goals.

Required Education

- Bachelor's Degree required.

- Degree in business administration, economics, finance or related field preferred.

Required Experience

- Four years or more related experience required.

- Utility sector experience preferred.

Special Requirements

- This position will report regularly in person to Superior, WI.

- Must possess strong analytical, organizational, and interpersonal skills, with the ability to navigate complex regulatory environments and foster positive relationships with diverse stakeholders.

- This position may be subject to assessment of skills, job match and/or aptitude.

Compensation And Benefits

- The expected annual compensation range for this position is $65,000 - $82,000. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions.

- Compensation Incentive Program

- Retirement Benefits

- Medical, Dental & Vision Plan

- Health Savings Account & Flexible Spending Accounts

- Life Insurance, Disability & Voluntary Benefits

- Paid Time Off

- Tuition Reimbursement

- Professional Development Opportunities

- Community Engagement, and more.

Employer will not sponsor Visas for position.

External applicants must apply online via www.allete.com/careers.

This job posting will be available for application until the position has been filled OR the posting close date noted herein, whichever date is earlier.

ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.

EEO/AA/F/M/Vet/Disabled

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