About Us

We’re on a mission to accelerate the future of EV mobility. Our patented adaptive power technology is designed to remove the barriers to at-home charging, enabling more drivers to choose electric without costly panel upgrades or infrastructure limitations. As the demand for EVs continues to rise, we’re proud to be delivering a smarter, more flexible charging solution that makes widespread adoption possible.

This isn’t just about chargers, it’s about changing the way energy flows. We believe the future is adaptive, and our team is building the foundation for a more sustainable, electrified tomorrow. If you’re passionate about green tech, EV innovation, and the role smart infrastructure plays in our transition to a low-carbon world, you’ll fit right in.

Join us as we scale a category-defining solution and help shape the future of EV adoption across Canada and beyond.

About the role

Reporting to the VP of Strategic Growth & Planning, we are seeking a highly motivated and fluently bilingual Program Success Manager based in Eastern Ontario to support home charging programs. This is a multi-functional role focused on providing exceptional customer and partner experience across onboarding, training, account coordination, and first-level support. Experience in the automotive sector is highly preferred, as the role involves direct engagement with dealership stakeholders and familiarity with dealership operations is a strong asset. As the program expands, this position offers significant opportunities for growth and specialization within the customer experience and training function.

Key ResponsibilitiesProgram Support & Coordination

- Serve as the primary point of contact for participating dealerships and partners across Québec, with occasional support for accounts in other Eastern Canadian regions.

- Manage the ongoing delivery of home charging programs

- Support new partner onboarding and ensure existing dealers have continued access to the tools, resources, and training they need to succeed.

- Track program participation, proactively engage with accounts to maintain high levels of activity and satisfaction, and address any operational challenges.

- Communicate updates, timelines, and key information clearly and consistently in both French and English.

Training & Enablement

- Deliver engaging training sessions for dealership staff and program partners, both virtually and on-site in both English and French

- Conduct refresher and new-hire training to reinforce product knowledge and ensure consistent understanding of the program.

- Develop and maintain strong subject matter expertise in Variablegrid’s home charging solutions, including hardware, software, and installation processes.

Customer & Partner Experience

- Conduct welcome calls with product customers to ensure a positive start to their charging experience.

- Provide assistance with order inquiries, product questions, and navigation of the online ordering portal.

- Maintain accurate CRM records of interactions, training sessions, and follow-ups.

- Coordinate with internal fulfillment, support, and operations teams to ensure prompt and positive resolution of customer or partner concerns.

Required Qualifications

- Fluent in French and English, with strong communication skills in reading, writing, and speaking in both languages

- Valid driver’s license (fully unrestricted)

- Based in Ontario, with flexibility to travel within the province as needed

- 2–4 years of experience in a client-facing, training, or support role

Automotive industry experience is required, ideally with direct exposure to dealership operations

- Proactive about outreach, whether it’s connecting with new leads or staying in touch with dealer contacts, you're comfortable picking up the phone and building relationships.

- Strong presentation skills and confidence delivering virtual or in-person sessions

- Strong organizational skills and the ability to manage multiple responsibilities in a fast-moving environment

- Confident using digital tools for virtual presentations, CRM updates, and reporting

Bonus

- Familiarity with EV infrastructure, technical installations, or customer onboarding processes

Tools & Technology

- Valid driver’s license and reliable access to a vehicle for travel within Québec (and occasionally other Eastern regions).

- Familiarity with Microsoft 365 (Teams, Outlook, Excel, OneDrive).

- Experience using HubSpot or a comparable CRM for tracking activity and managing workflows.

- Comfortable using virtual meeting platforms and presentation tools (e.g., Teams, Zoom).

- Ability to navigate file sharing, ticketing systems, and digital onboarding portals.

- Willingness to learn internal systems related to EV charger onboarding and smart controller configuration.

Why Work with Us

This is an opportunity to join a rapidly growing startup on the ground floor. We’re bringing an innovative, patented EV charging technology to market and building a dynamic, driven team to help us scale. We operate with a startup mindset, which means we’re hands-on, collaborative, and not afraid to wear multiple hats. If you’re someone who thrives in a fast-paced environment and wants the chance to carve out your own path as the company grows, this is the place to do it.

We also believe culture is everything. We’re a team that values respect, integrity, and a sense of humour. Simply put, we believe the best teams are built on mutual respect, low ego, and a can-do attitude. We’re building something special, and we want great people to build it with us.

Job Types: Full-time, Permanent

Pay: $60,000.00-$120,000.00 per year

Work Location: Hybrid remote in Toronto, ON M4M 3L1