Remote

Hybrid

Product Service Manager - Pumps

Edge Controls

full time

Midland, TX20 days ago

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Edge Controls

Product Service Manager - Pumps

Midland, TX

full time

On-site

Oil and Gas

About This Job

Company Description

Edge Controls is committed to bringing the latest technology and expertise to all energy sectors. We specialize in sales, service, and support of motors, drives, and pumps. Additionally, Edge Controls offers consultation and development for automation, SCADA, and controls systems, integrating capabilities of today's technologies to meet our client’s needs.

Role Description

The Pump PSL Manager is responsible for overseeing and managing the Edge Controls pump division. This role will have 10-25 direct reports. The PSL Manager will directly interface with pump technicians and customers, ensuring jobs are setup for success and executed to Edge standards. Customer service is our highest priority, and the PSL Manager will be the focal point in executing this priority.

Key Responsibilities:

•

Ensure all service work is performed according to industry standards, manufacturer specifications, and company policies

•

Manage the business aspect of the pump division including employee development, field ticketing, customer service, time sheets, and expenses

•

Prepare service reports, analyze service performance data, and identify areas for improvement

•

Develop and implement service processes and procedures to enhance efficiency and customer satisfaction

Qualifications:

•

Proven service experience in rotational equipment

•

Knowledge of pump control systems, variable frequency drives (VFDs), and monitoring equipment

•

Possess in-depth knowledge of various types of pumps (centrifugal, multi-stage centrifugal, and positive displacement) and their applications

•

Proven track record managing service teams and handling complex customer issues

•

Ability to manage multiple tasks and prioritize effectively

•

Detail-oriented with a proactive problem-solving mindset