Operations & Automation Generalist (Analyst/Manager Level)

Location: In-Person (Brooklyn, NYC)Type: Full-Time

About the Role

We're looking for a systems-minded, solution-oriented generalist to own and scale key operational functions across multiple businesses. This role is ideal for someone who thrives in fast-moving environments, builds clean systems from messy workflows, and leverages automation and AI to get more done with less manual input.

You’ll be embedded across initiatives - from staffing operations to internal process optimization - and you’ll be expected to take ownership, implement structure, and continuously improve how work gets done.

What You’ll Do

- Build systems and workflows that streamline operations and reduce manual work

- Own the architecture and execution of internal automations using Make.com and no-code tools

- Solve cross-functional problems across recruiting, coordination, and data workflows

- Implement lightweight scripting and SQL queries to improve visibility and reporting

- Leverage AI and automation tools to enhance team efficiency and decision-making

- Drive continuous improvement of processes, tools, and infrastructure

- Operate with autonomy, taking ownership of critical workflows and helping scale the business

Requirements

- 2–5 years in an operations, systems, or analytics-focused role

- Proficiency with Make.com or other automation platforms (Zapier, n8n, etc.)

- Experience with no-code tools for internal workflow building

- Solid scripting ability (JavaScript, Python, or Apps Script)

- Basic SQL proficiency for querying and analyzing operational data

- Experience with AI tools or integrations (ChatGPT, Claude, etc.)

- Self-directed with strong organizational and problem-solving skills

- In-person availability in Brooklyn (no exceptions)

Nice-to-Haves

- Experience in staffing, healthcare, or education sectors

- Familiarity with contract ops, recruiting pipelines, or onboarding workflows

- Comfort managing multiple concurrent workstreams

Salary

$75,000-$95,000 Annually

Interview Process & EvaluationOur interview process is designed to assess how you think, how you solve problems, and how you approach building systems that scale. We’re less interested in buzzwords and more interested in your ability to take real-world mess and turn it into something that works.

You can expect:

- A conversation about how you've used automation, AI, and tooling in past roles

- Opportunities to walk us through examples of systems or workflows you’ve built

- Light hands-on exercises or live problem-solving (e.g., talking through how you'd automate a process or structure a dashboard)

- Questions that assess your practical knowledge of automation platforms, scripting, and SQL

- A strong focus on your judgment, creativity, and ability to work autonomously