Inside Sales Application Engineer

DSS Valves is seeking a driven customer service/inside sales professional who is looking for a growth opportunity within a dynamic organization.

Position Summary:

Reporting to the Inside Sales Manager, this position requires an individual with strong mechanical aptitude and a customer service focus who can excel in a high paced and dynamic environment. This position provides quotations and proposals through to successful completion of sale with first class customer service as a primary goal of all customer interactions.

Detailed Responsibilities:

Inside Sales

- Prepare quotations in a quick, accurate and timely manner for a wide range of valve products, parts, accessories, actuators, and controls. Following customer requests or specifications and, configuring products specific to a customer’s needs.

- Be responsive, acknowledge, and provide great customer service for all customers.

- Develop and build rapport with current and potential customers through proactive customer service and communication.

- Be resourceful to adapt to customer needs.

- Work with outside vendors, internal technical, engineering, and sales resources.

- Develop product knowledge and technical expertise to assist customers in product selection.

- Provide supporting documentation, as necessary.

- Prepare and maintain quotations and customer information using Global Shop CRM software.

- Serve as a back up for order processing, entering in customer orders and providing status updates.

- Other duties and tasks as may be required.

Teamwork:

- Natural collaborator with the ability to assess customer needs and effectively utilize varying resources to build and develop relationships.

- Proven ability and interest in supporting and mentoring others.

- Actively build strong relationships with our outside sales team to jointly offer best customer service.

Qualities and Qualifications:

- Excellent interpersonal, organizational and customer service skills and responsiveness to customers, in person, on the phone, and via email.

- Strong attention to detail and work ethic

- Excellent oral & written communication skills.

- Demonstrated ability to continuously learn and improve with the willingness to adapt to change.

- Strong business acumen.

- Intermediate technical knowledge with strong mechanical aptitude

- Detail focused nature and good with basic math.

- Must be able to work independently as well as with a team.

- Flexibility to learn special needs or requests of ongoing long-term customers.

- Experience in the Engineering, Industrial and/or Manufacturing Industries.

- Highly engaging with the ability to converse in technical discussions with customers and potential customers.

- High school diploma required, college degree a plus.

- Computer savvy with strong Microsoft Office skills (Outlook, Word, Excel, etc.)

Education requirements:

- High School diploma or equivalent. College or Technical School is a plus.

Job Type:

- In person, Full-time, Monday – Friday 8 AM to 5 PM

Benefits:

- 401(k) / 401(k) contribution

- Health insurance

- Dental insurance

- Vision Insurance

- 9 paid holidays

- Paid time off

- Quarterly bonus

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Tuition reimbursement

- Vision insurance

Shift:

- Day shift

Supplemental Pay:

- Quarterly bonus

Work Location: In person