General Description

The position of IT Operations & Strategy Manager is a full time role with temporary status. This role is time limited and will not exceed 12/31/2026.

The IT Operations & Strategy Manager partners closely with the Chief Information & Technology Officer to ensure operational stability, governance discipline, service quality, and workforce readiness across the Information Technology function.

This role bridges strategy and execution by coordinating daily IT operations, reinforcing standards and governance, supporting cybersecurity and resilience efforts, and enabling consistent, high-quality service delivery. The IT Operations & Strategy Manager works in close collaboration with Director-level peers and supervisors to translate strategic priorities into reliable, measurable, and sustainable outcomes.

Essential Functions

- Coordinate daily IT operations to ensure reliable, secure, and timely delivery of technology services across applications, network, and end-user support functions.

- Monitor system performance, incidents, and service trends to identify issues and escalate risks appropriately.

- Support operational readiness of mission-critical systems to ensure continuity of operations.

- Lead or support IT projects by managing defined scope, timelines, and deliverables.

- Coordinate system changes, upgrades, and maintenance activities to minimize service disruption.

- Design and establish standards for testing, documentation, and communication of system changes.

- Ensure system changes comply with established testing, documentation, and communication standards.

- Provide day-to-day leadership and technical guidance to assigned staff or project teams to support effective delivery of IT services.

- Coordinate vendor activities and monitor service delivery to ensure performance expectations are met.

- Support contract compliance and budget tracking related to IT vendors and services by monitoring service deliverables, tracking expenditures, and identifying variances.

- Support security monitoring, access management, and incident response activities in coordination with IT and security teams.

- Assist with disaster recovery and business continuity planning and testing in coordination with IT and business teams.

- Monitor service metrics, operational dashboards, and performance indicators, support reporting and executive updates.

- Promote continuous service improvement, documentation, and knowledge transfer across IT functions.

- Partner with leadership to improve service quality, customer experience, and organizational readiness.

- All other duties as assigned.

Minimum Qualifications

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain that required qualification would be:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Minimum of ten years of relevant experience, to include 5 or more years of progressive IT experience that includes operational or project leadership.

- Must possess and maintain a valid State of Florida Class E Driver's License.

Desirable Qualifications

- Experience implementing IT governance and operational frameworks in regulated or complex organizational environments.

- Proficiency in project management methodologies and tools supporting end-to-end delivery.

- Knowledge of IT best practices, security standards, and risk management.

- Understanding of the software development life cycle (SDLC) and Agile methodologies.

- Experience working in regulated or compliance-driven environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.

Health, Dental, and Vision Medical Insurance

Employee Onsite Wellness Center

401(a) and 457 Retirement Plans

Retirement Match

Group Basic Life Insurance / AD&D

Paid Vacation and Holidays

Paid Sick Time / Sick Bank

Employee Assistance Program

Flexible Spending Account Program

Dependent Care (FSA)

Longevity and Christmas Bonuses

Tuition Reimbursement

01

Do you currently possess a valid class E State of Florida Driver's License?

- Yes

- No

02

If you answered "No" to the above question, are you able to obtain a State of Florida Class E Driver's License prior to employment?

- Yes

- No

03

How many years of experience do you have working directly related to organization or workforce performance improvement in either a managerial or functional leader role?

- No experience

- 1-2 years of experience

- 3-4 years of experience

- 5 or more years of experience

Required Question