Schedule:
Full-time, Monday - Friday with occasional after hours and weekends
Location:
Baton Rouge, LA
Summary
This role is responsible for providing highly responsible technical support, troubleshooting hardware/software issues, deploying IT equipment, maintaining internal systems, and general support under the supervision of a higher classification. This role involves responding to user support requests, maintaining IT infrastructure, and assisting with onboarding and offboarding procedures. Work also involves independent judgement and is reviewed through discussions and results obtained. Performs other work as requested.
Essential Duties & Responsibilities•Provide end-user technical support by receiving, documenting, and tracking helpdesk tickets.
•Troubleshoot hardware, software, networking, file systems, workflow, phones, alarm and security systems, and other IT-related issues.
•Assign and escalate issues as necessary and follow up on ticket resolutions.
•Document solutions to technical problems for future reference.
•Perform regular maintenance, including checking backup systems and updating mailing lists, security settings, license accounts, and phone lists.
•Troubleshoot and repair IT equipment returned from job sites for redeployment.
•Track, receive, and deploy IT equipment and end-user orders.
•Register new equipment in Asset Tag Number tracking systems and maintain an inventory list.
•Configure, install, and test laptops, desktops, mobile devices, and phones.
•Verify that new user requests are complete and delivered on time.
•Set up new user accounts in computer and phone systems and assist with initial logins.
•Collect IT equipment from manager after employee separation and implement user offboarding procedures.
•Assists in the development of long-range security standards, policies and procedures.
•Ensure compliance with IT security policies and best practices.
•Perform additional duties as assigned by the supervisor or project manager.
Desired Skills
•Proficiency in Windows 7 & 10, Microsoft Office Suite, and Laptop/Desktop Configurations.
•Knowledge of Windows Servers, Active Directory, and Domain Support.
•Understanding of Networking and TCP/IP protocols.
•Familiarity with mobile devices (iOS, Android).
•Experience with on-premise or cloud-based office telecom systems.
•Knowledge of Online SaaS Solutions, such as hosted Exchange and file-sharing platforms.
•Attention to Detail: Ability to execute instructions precisely and document work thoroughly.
•Problem-Solving & Decision Making: Capable of analyzing issues, identifying responsible parties, and implementing effective solutions.
•User Focus: Dedicated to meeting the expectations and requirements of end-users.
•Time Management: Prioritizes tasks effectively to maximize efficiency.
•Ability to establish and maintain good working relationships with others.
•Ability to stay current with new technological developments relating to computers.
•Communication Skills: Able to communicate clearly and effectively in both written and verbal formats.
•Ability to apply good work habits such as punctuality, reliability, and dependability in order to effectively complete assigned tasks and contribute to the smooth operation of the business.
Required Qualifications
•Associate’s degree in computer science, Information Technology or related or equivalent work experience.
•5+ years of professional experience in end-user technical support.
•CompTIA A+ Certification or equivalent preferred.
•Experience with developing and/or maintaining an IT compliance program.
•Strong task management, teamwork, and interpersonal skills.
Physical Demands & Work Conditions
•Must be able to lift up to 50 lbs.
•Frequent use of hands, arms, and legs for repetitive IT tasks.
•Ability to sit, stand, and move between workstations throughout the day.
•Work is primarily in an office setting, with occasional site visits as needed.
•Light travel may be required to support satellite offices.
•Must be able to work in a fast-paced IT environment, handling multiple support requests simultaneously.
•Subject to unusual working hours, as well as after-hours calls for situations needing immediate attention.
Candidates will be required to pass initial screenings and maintain active status:
•Criminal Background Check
•LA Driver’s License Status Check
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