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At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability.
Ready to be part of our team?
We are looking for an IT Helpdesk Agent - L1 (bilingual preferred -Spanish/English) for our Deland, FL or Caledon, Ontario office!
Summary: As a member of the helpdesk you will provide telephone and remote support to end-users on a variety of technical issues. You will respond to and address all support desk enquiries and provide technical support, track and monitor issues following the Kingspan NA current internal end-user Service Level Agreement to ensure a timely resolution.
The Helpdesk Agent will troubleshoot computer problems, perform hardware and software diagnostics, and will implement or coordinate needed repairs via phone, chat, or other communications platform. Document user's support issues through our internal tracking system which includes opening, updating, escalating, resolving, and closing support tickets.
We offer a comprehensive benefits package including 401k with company match, Medical, Dental, Vision, Identity Theft Protection, Critical Illness, Accident, Hospital Indemnity, Pregnancy and Parental Leave, Fitness Reimbursement, Educational Assistance, Life, AD&D, Short- and Long-Term Disability, and Life Assistance Program.
Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient, cost-effective building envelope solutions, insulated metal panels are at the forefront of sustainability. We serve the architectural, commercial/industrial, cold storage and food processing markets, and are committed to delivering the most advanced building products on the market. Learn about our Planet Passionate initiatives: https://www.youtube.com/watch?v=EEeIS55WMOk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.