Description:

Genesis Custom Chemical Blending is seeking a dedicated and experienced Customer Service Coordinator to join our team in Midland, TX. In this role, you will be the primary point of contact for both internal and external customers, ensuring that we exceed customer expectations at every turn. You will manage the order process from sales order entry to invoice and communicate customer needs to the production team. We offer a competitive benefits package and a supportive work environment in a growing company.

Requirements:

Responsibilities

- Manage the order process in QAD, including sales order entry, picking tickets, shipments, BOL's, and invoices.

- Communicate customer needs to the production team and coordinate shipment times.

- Update and maintain the Order Update Sheet with order details and shipment schedule.

- Correspond with customers regarding order and shipment status.

- Address and resolve any customer requests or issues, ensuring customer satisfaction.

- Perform other duties as assigned by Supervisor.

Qualifications

- Minimum of 5 years' business experience in a manufacturing environment, preferably in the chemical industry.

- Excellent written and oral communication skills.

- Adaptability and a positive, service-oriented attitude.

- Proficiency in Microsoft Office and prior experience with an ERP system.

- Ability to multi-task, prioritize, and manage time effectively.

Benefits

- Benefits starting the first of the month following date of hire, including Medical, Dental, Vision, and HSA.

- 401 K eligibility first of the month following date of hire with Employer-match.

- Employer-paid Life and AD&D.

- Paid holidays and Paid Time Off.