POSITION TITLE:

Fuel Assistance Specialist

REPORTS TO:

Controller

CLASSIFICATION:

Non-Exempt

PREPARATION DATE:

October, 2025

Position Summary:

Fuel Assistance Specialist records, tracks and reconciles fuel assistance requests/payments in a timely manner. The fuel assistance position requires extensive interaction with Fabian’s customer service team, dispatch team and Agency representatives.

Essential Functions:

- Record and accurately process fuel assistance requests in a timely manner.

- Strong understanding of Agency billing requirements.

- Complete agency/customer refunds timely.

- Set up HEAP/TANF pricing plans.

- Release funding as needed.

- Reconcile customer accounts to accurately complete seasonal compliance reporting.

- Work with management and/or coworkers within a timely manner to resolve discrepancies.

- Ability to work in a fast-paced environment without falling behind.

- Performs other duties as assigned.

- Responsible for taking reasonable care of their own health and safety at work.

Qualifications:

- Six months to one year related experience beneficial.

- Computer proficiency with working knowledge of Microsoft Office products: Outlook, Word, and Excel; and have knowledge of Accounting software. (Knowledge of Great Plains or Cargas software is helpful.)

- Proficient language and mathematical skills with ability to read and interpret written documents and spreadsheets, and numerical data and equations.

Competencies:

- Demonstrated professional written, verbal, and interpersonal communication skills.

- Strong analytical, reasoning, and problem-solving skills.

- Must maintain confidentiality and adaptability, and work in a teamwork environment.

- Effective time management and organizational skills.

- Ability to perform quality work demonstrating accuracy and thoroughness.

- Ability to adapt to changes and work in a teamwork environment.

- Adheres to company safety guidelines.

- Overtime work may be required during peak times in order to meet departmental and company deadlines. Must be dependable and follow attendance/punctuality guidelines.

Working Conditions / Physical Demands:

- Normally seated with freedom of movement on a regular basis, operating office machines and handling light materials and supplies in a typical office environment setting. May frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Climbing stairs is frequently required.

- May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writing.

- Specific vision abilities required by this job include close vision and ability to adjust focus.

- Periodic physical activity requires walking, bending, standing, stooping, kneeling, and crouching.

- The noise level in the work environment is usually very quiet.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Fabian Oil reserves the right to modify, add or remove duties and assign other duties as necessary.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Qualifications:

- Six months to one year related experience beneficial.

- Computer proficiency with working knowledge of Microsoft Office products: Outlook, Word, and Excel; and have knowledge of Accounting software. (Knowledge of Great Plains or Cargas software is helpful.)

- Proficient language and mathematical skills with ability to read and interpret written documents and spreadsheets, and numerical data and equations.

Competencies:

- Demonstrated professional written, verbal, and interpersonal communication skills.

- Strong analytical, reasoning, and problem-solving skills.

- Must maintain confidentiality and adaptability, and work in a teamwork environment.

- Effective time management and organizational skills.

- Ability to perform quality work demonstrating accuracy and thoroughness.

- Ability to adapt to changes and work in a teamwork environment.

- Adheres to company safety guidelines.

- Overtime work may be required during peak times in order to meet departmental and company deadlines. Must be dependable and follow attendance/punctuality guidelines.

Fuel Assistance Specialist records, tracks and reconciles fuel assistance requests/payments in a timely manner. The fuel assistance position requires extensive interaction with Fabian’s customer service team, dispatch team and Agency representatives.