SMUD
Sacramento Municipal Utility District
VELCO - Vermont Electric Power Company
ENTRUST Solutions Group
American Electric Power
BBA inc.
Enmax
Omaha Public Power District
ENMAX
CPS Energy
Entergy
Avangrid
Eversource Energy
Pembina Pipeline Corporation
Puget Sound Energy
New York State Electric & Gas
Tri-County Electric Cooperative
ADB Companies, LLC
SaskEnergy
Utilities One Group
This is an exciting time to join SMUD as a key member of our Enterprise Communications/Collaboration team as we converge our contact center operations on the Genesys Cloud CX platform. In this role, you will be responsible for developing and supporting both custom and standard out of the box integrations, applications, and configurations for our enterprise communications portfolio of technologies.
Official SMUD Classification: Enterprise Technology Developer Journey
Provides technical support and analysis in a broad range of information technology areas including the planning, design, development, installation, operation, and enhancement of SMUD’s enterprise applications; ensures a state-of-the-art, stable, accurate, and reliable computing environment that meets the needs of the organization.
This is the journey level within the Enterprise Technical Developer class series. Positions within this classification will demonstrate working knowledge in all of the specialty areas independently with minimal oversight. Under general supervision, positions within this class perform difficult and more complex work than the entry level Enterprise Technical Developer as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. Advancement to Senior Enterprise Technical Developer is done through a competitive process.
Industry trends related to business and information technology; intermediate concepts and methods for development of enterprise applications; methods and techniques of planning, organizing, directing and controlling work activities; principles and practices of budget administration; principles of business letter writing and basic report preparation; procedures and practices of cost control and project scheduling; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.
Configure enterprise software and/or provide programming/development support; creatively solve interface, conversion, and programming issues while considering economic and system limitations; develop and maintain project budget and schedule; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare technical, statistical and/or analytical reports and presentations; write new and revised policies and procedures; express ideas/facts clearly and concisely to individual or groups, taking into account the audience and nature of information; learn and apply techniques and concepts related to team management; learn and apply techniques for exercising significant leadership and authority; learn and apply methods and techniques of training and performance evaluation; learn performance management techniques related to project management; learn to plan, organize, direct, control, and review the work of others; learn to identify, assess, and coordinate training needs for staff; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.