# Job Description: Ecommerce Support

Location: Aurora, CO

Summary:

Under the guidance of the Ecommerce Sales Lead, the Shipper will be responsible for processing and shipping ecommerce orders in a timely and accurate manner; all with the goal of having no more packages left to ship at the end of each day.

Essential Responsibilities:

- Tracks and organizes shipments for UPS, USPS, and LTL

- Prepares shipping documentation

- Monitors and maintains accurate documentation of out-bound shipments

- Checks availability of shipping supplies

- Keeps shipping stock and other materials organized and stored safely

- Assures accuracy of customer orders

- Processes orders as required by customer, meeting special needs as required

- Accurately inputs information into the computer

- Performs related clerical duties

- Ensures proper use of equipment, hand tools, personal protection, and compliance guidelines

- Ensures compliance standards, policies and procedures are followed

- Be conscious and careful of wasted expenses, including effective and efficient use of time and resources

- Keeps work area clean performing daily cleanup in workstation area at the end of each shift

- Responsible for daily trash removal

- Maintain clear pathways to all exits and fire extinguishers

- Reports daily shipping results

As Needed Responsibilities:

- Assist with event execution and completion

- Performs other duties as assigned

Requirements:

- Knowledge of warehouse operations and protocol

- Strong hand-eye coordination

- High attention to detail

- Great organization skills

- Self-motivated team player, able to work independently and work as part of a team

- Excellent verbal communication skills, providing positive customer service to clients and coworkers

- Ability to use shipping tools effectively and responsibly

- High level of work integrity

- Willingness and ability to learn

- Ability to prioritize effectively

- Ability to work with diverse populations

- Complete tasks as they are given to you by upper management

- Become familiar with certification standards as pertaining to your position, to include R2:2013 (Responsible Recycling), ISO 14001:2004, OHSAS 18001:2007, & NIST 800-88

- Always arrive on time for scheduled shifts and work complete shifts as scheduled

Computer Skills:

To perform this job successfully, an individual should have knowledge of spreadsheet software, internet software and email software.

Education/Experience:

One to two years related experience and/or training.

Specialized Training:

Experience required in shipping

Equipment:

Various shipping tools, pallet jack, forklift