Job description

Lott Oil Company is a growing Family Business. We offer great equipment, stability and understand the work/life balance. We believe communication is the greatest asset and believe in working together to improve the company culture and customer satisfaction. You, as an administrative & dispatch specialist, will be greeting customers daily and are expected to represent Lott Oil Co. in a positive manner.

Salary depends on experience

Primary Responsibilities and Duties

- Receive and dispatch orders for products or deliveries

- Greet customers in a courteous, professional manner

- Communicate any customer needs to appropriate personnel

- Answer/route phone calls and take messages

- Maintain database by entering new and updated customer and account information

- Process customer and account source documents by reviewing data for deficiencies

- Maintain data entry requirements by following data program techniques and procedures

- Maintain customer confidence and protect operations by keeping information confidential

- Serve customers in person and over the phone by providing product and service information and resolving product and service issues

- Provide operations support and documentation support for Managers

- Handle incoming and outgoing mail

- Prepare and maintain company documents and reports

- Maintain adequate inventory levels to meet customer demand

- Perform counts and ensure all inventory is accounted for and reported according to company policy

- Generate bills and invoices specific to customer accounts

- Process all payment using various pay services

- Utilize accounting software to identify outstanding accounts

Knowledge, Skills, and Abilities

- High school diploma required

- Collage degree or related work experience recommended

- Expert customer service skills

- Problem solving, computer savvy

- Organizational skills, thoroughness

- Phone and documentation skills

- Ability to handle multiple tasks

- Good communication skills and detail oriented

Benefits:

- Health Insurance

- 401K & 401K Matching

- Health Savings Account

- 10 vacation + 5 sick days per year (after probationary period)

Job Type: Full-time

Schedule:

- 8 hour shift

- Day shift

- Monday to Friday

Supplemental pay types:

- Bonus pay

Experience:

- Administrative: 1 year (Required)

- Dispatching: 2 years (Required)

Work Location: In person