Job Title/Role : IT Desktop Support Technician (Tier II) Locations: 145 N Street NE Washington District of Columbia USA 20002 Duration: 6 months with possible extension

Consultant's with Public Trust are encouraged to apply for this position.

The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:

- Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base

- Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail

- Installation of specialty software which is not already packaged in SCCM

- Removal of devices from the network as directed by Security

- Assess issues and diagnose problems with printers

Required Education & Experience:

- High School diploma with 5+ years of prior relevant experience

- Customer service-focused attitude

- Current Public Trust clearance

- Ability to maintain a Public Trust clearance

- Past experience providing IT (Tier II) support in a Windows office environment

- Excellent written and verbal communication skills

- Use of an ITSM ticketing system

Job Type: Full-time

Pay: $40.00 - $45.00 per hour

Work Location: In person