The Opportunity
JOB DESCRIPTION
Do you have a passion for troubleshooting, technology and customer service? At Canadian Natural, a Deskside Support Analyst provides end-user support for application and hardware related issues escalated from first-level support (the Service Desk). With your professional, calm and positive attitude and your technical expertise you will be relied upon to solve diverse client-based tasks, support executive level meetings and resolve any real time video conferencing or technical issues. With exposure across the entire organization, you will have the opportunity to build and maintain effective business relationships with end-users in field locations and the corporate head office.
•Job location: Calgary, Alberta
•Shift schedule: 5 x 2, 8-hour shifts
•Safety sensitive position: No
•Application deadline: July 7, 2025
Key Accountabilities
•Provide incident support and resolve application issues through troubleshooting
•Maintain and build positive relationships with customers and other IS members through regular communications and visits
•Provide meeting room support including video conferencing, visualization, and geoscience rooms
•Support tier one teams through effective documentation skills and creation of knowledge base articles when solutions are found
•Monitor Remedy queues for new tickets and update, resolve and escalate issues to third level support as required
•Solve complex problems with innovative solutions and communicate proposed solutions to IS and business staff
What You Bring To The Role
•3+ years of related Information Systems troubleshooting experience
•IT certification (Examples: A+, Microsoft, CompTIA, Network +, Server +, ITIL, HDI, ETC) and a relevant degree or diploma would be considered an asset
•Experience supporting Oil and Gas applications (e.g., Accumap, WellView, Petrel), printers, scanners, laptops, smart phones, and peripheral devices
•A strong understanding of Microsoft Windows 11 / Office 365, and demonstrated experience troubleshooting issues with: file systems, permissions, services, remote access tools and registry structures
•Experience with print server administration, Web Jetadmin and printer firewalls is also an asset
What We Offer
•Competitive salary, stock options, company matched stock savings plan, annual bonuses
•May be eligible for relocation pursuant to Canadian Natural’s Relocation Policy
•100% Employer paid extended Health, Dental and Vision Benefits
•Health & Wellness Spending Account
•Multiple volunteer opportunities within the community
•Employee & Family Assistance Program
•Access to online learning platforms for continuous learning and development
•Paid vacation and time off during Christmas week and summer Fridays
Check out our
COMPENSATION & BENEFITS
to learn more about what we have to offer!
About Us
We are proud to be ranked as one of Forbes' Canada's Best Employers in 2025.
We invest in your career through offering a culture that focuses on developing people, working together and doing it right with fun and integrity.
Industry Leader:
We commenced business in 1989 with a handful of employees and modest production, but today we employ more than 10,000 people and produce over 1 million BOE/d.
Community Investment:
Social responsibility is a critical element of our commitment to responsible operations and part of our success and pride as a Company. We are committed to investing in the communities where we live and work, creating shared value along the way.
Compensation and Benefits:
We strive to share Company success with all employees through a comprehensive total compensation package.
Our People, Our Stories:
Our stories demonstrate the strong culture that exists at Canadian Natural – one that focuses on developing people, working together and doing it right, with fun and integrity.
Check out some of our Employee Testimonials !
All candidates applying to Canadian Natural must have legal authorization to work in Canada with no restrictions.
While we appreciate all applications we receive, kindly note only candidates under consideration will be contacted.
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