Position Summary:

We are seeking a Customer Support Specialist who is passionate about delivering exceptional service and creating positive customer experiences. In this role, you will be responsible for providing timely, effective, and empathetic support by assisting with troubleshooting, answering inquiries, resolving issues, and helping users get the most value from our products or services.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via email, phone, chat, or ticketing system

- Troubleshoot and resolve customer issues by identifying root causes and providing clear, effective solutions

- Maintain accurate and detailed records of all customer interactions within the CRM system

- Collaborate with cross-functional teams (Product, Engineering, Sales, etc.) to escalate and resolve complex issues

- Assist with onboarding and training new customers to ensure a smooth and positive start

- Monitor and follow up on open support cases to ensure timely resolution and customer satisfaction

- Contribute to the development and improvement of support resources, including FAQs and help center articles

- Gather customer feedback and share insights with internal teams to help improve products and services

Qualifications and Competencies:

- Excellent written and verbal communication skills

- Strong problem-solving skills with high attention to detail

- Ability to remain calm and professional in high-pressure or challenging customer interactions

- Empathetic, customer-first attitude with a focus on resolution

- Familiarity with CRM or support platforms (e.g., Monday.com, Zendesk, Freshdesk) is a plus

- Previous experience in a customer support or service role preferred

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person