Customer Support Specialist

Firefly Solar – Calgary, AB

Firefly Solar is looking for a Customer Support Specialist who will guide homeowners through every step of their solar journey. This role focuses on assisting customers with government rebate and loan programs while also providing ongoing support from contract to installation.

Key Responsibilities

- Assist customers in navigating government solar programs, rebates, and financing options

- Walk homeowners through applications, ensuring accuracy and timely submission

- Provide clear and friendly communication throughout the customer’s solar journey

- Respond to inquiries via phone, email, and other channels in a professional manner

- Track and resolve customer concerns, escalating issues when necessary

- Collaborate with install and sales teams to ensure seamless customer experience

What We’re Looking For

- Strong communication and problem-solving skills

- Customer-first mindset with patience and attention to detail

- Experience in customer service, admin, or program support roles preferred

- Ability to learn and explain government programs clearly

- Organized, self-motivated, and reliable

What We Offer

- Competitive compensation

- Full-time, steady schedule

- Growth opportunities within a fast-expanding solar company

- Supportive, team-focused culture

If you’re motivated by helping people, enjoy problem-solving, and want to play a key role in Canada’s renewable energy transition, apply today to join Firefly Solar.

Job Type: Full-time

Pay: $17.00-$22.00 per hour

Expected hours: 40 per week

Work Location: In person