Customer Success Manager

Full-Time | NYC and Remote

About Jetson

Jetson is redefining the $1.4 Trillion manufacturing and supply chain labor market. Using technology and a logistics mindset, we’re building the first all-in-one labor orchestration and sourcing platform to transform how companies source and deploy labor at scale.

We’ve unlocked massive labor efficiencies for mid-market and enterprise customers, driving millions in savings to their bottom lines. We grew 8X last year

and are scaling fast to tackle a trillion dollar opportunity. Jetson is a Series Seed startup headquartered in NYC and backed by Inspired Capital and top industry angels.

About the Role

Jetson is hiring its first Customer Success Manager! This isn’t your typical CS role - it’s a chance to help write the playbook from the ground up. You’ll partner closely with our Head of Customer Success, Product, and Sales teams to craft how Jetson delivers value for our earliest customers.

As our first-in-seat CSM, you’ll be the bridge between our software and the real-world manufacturing floors that power the economy. You’ll guide new customers through onboarding, help them unlock quick wins, and ensure every plant sees real, measurable ROI.

You’ll also help stand up our first ticketing system, build a knowledge center, and design the rhythms, tools, and success metrics that scale Customer Success into a true growth engine. Think of it as part strategy, part builder, part customer champion.

If you get excited about solving complex operational challenges, building systems from scratch, and celebrating every “aha” moment with customers - we’d love to meet you!

What You’ll Do

Drive Adoption and Customer Outcomes

- Develop individualized success plans focused on adoption milestones, usage, and measurable outcomes

- Monitor customer health using usage and engagement data; act early to mitigate risk and expand success

- Become a Jetson product expert, coaching users through onboarding, training, and best practices to maximize value

Build the Foundation for Customer Operations

- Stand up Jetson’s first ticketing system to manage inbound requests, issues, and feedback

- Build and maintain a customer knowledge center with onboarding guides, playbooks, and troubleshooting documentation to enable self-service

- Partner with Product to document feature requests, feedback, and recurring themes that inform roadmap priorities

Retain and Grow Accounts

- Understand each customer’s business and align Jetson’s platform to their needs

- Partner with Sales and Implementation Managers to ensure seamless transitions from go-live to ongoing success and shepherd customers through renewal cycles

- Conduct regular check-ins and business reviews to track goals, surface expansion opportunities, and ensure alignment on value delivered

- Act as a Trusted Advisor-Coach, build long-term relationships with key stakeholders from Plant Managers to the C-Suite

What We’re Looking For

- 2 - 4 years experience in Customer Success or Account Management roles at high-growth tech startups

- Expertise in change management and adoption strategies

- Comfort working with data, CRM, and ticketing tools (HubSpot, Zendesk, Linear, Notion, etc.)

- Prior experience navigating enterprise software customer journeys

- Analytical mindset with experience leveraging customer data for decision-making

- Strong operational and technical aptitude with a tools and AI-forward mindset

- Exceptional communication and relationship-building skills, with a proactive, customer-first mindset

Why You

Should

Take This Job

- You'll be on the ground floor of a high-growth startup

- Opportunity to make an outsized impact on a lean team

- High ownership and visibility off the bat - you'll be trusted to own a +$2MM book of business

Why You Shouldn’t Take This Job

- You don’t like talking to customers

- You’re disorganized and need to be told what to do

- You prefer to work in structured environments with an existing playbook

Compensation & Benefits

- 💰 Base: $120K - $140K

- 💸 Meaningful Equity in Jetson

- 🩺100% healthcare coverage (Medical, Dental & Vision)

- 🌴 Unlimited PTO + 9 paid US Company Holidays - 🎉 Team Events + Destination off-sites

Jetson strives to be fair and competitive. We leverage market data from Pave to inform our compensation packages. This range represents our broad compensation philosophy and covers various responsibility and experience levels.