Overview The Credit & Collections Strategy Analyst plays a critical role in driving the effectiveness of our credit and collections operations. This position partners closely with senior leadership to evaluate strategic options, monitor key performance metrics, and identify opportunities for performance improvement. The analyst provides actionable insights, supports operational execution, and helps shape strategies to reduce bad debt, improve recovery rates, and enhance customer experience. This is a hands-on and highly visible role, offering mentorship opportunities from senior leaders and exposure to multiple functional areas. The successful candidate will combine analytical rigor with practical execution skills to influence decision-making and ensure successful implementation of strategies. Key Responsibilities Strategy & Performance Analysis

- Analyze credit and collections performance, identifying trends, risks, and opportunities for improvement.

- Conduct feasibility and impact assessments on strategic options, including scenario modeling and what-if analyses.

- Monitor operational metrics to highlight performance successes and areas requiring attention.

- Audit customer collections interactions (e.g., call reviews) to identify process or training improvement opportunities.

Project Management & Implementation

- Lead and coordinate cross-functional initiatives supporting credit and collections strategy decisions.

- Track and manage action items from strategy sessions, ensuring accountability and timely follow-through.

- Support testing and validation of new system changes or process enhancements.

- Partner with legal, compliance, and regulatory teams on customer communications, including collection letters and notifications.

Operational Support

- Oversee and monitor outbound collection campaigns (dialers, technology-enabled notifications) to maximize effectiveness and recovery rates.

- Analyze campaign performance, identify blockers, and recommend process or technology enhancements.

- Provide support to operations teams to ensure critical credit and collections tasks are executed without gaps.

- Manage vendor performance for inactive collections accounts by evaluating outcomes and escalating issues or proposing solutions.

Qualifications & Skills

- Strong analytical skills with the ability to interpret performance reports, identify root causes, and provide actionable insights.

- Proficiency in MS Excel (intermediate required). SQL knowledge preferred but not required.

- Strong communication skills; able to articulate complex issues clearly and confidently.

- Highly adaptable and comfortable managing multiple projects and shifting priorities.

- Experience with dialer platforms, CRM/Marketing Cloud, or analytics tools is strongly valued.

Educational Background: Bachelor’s degree in Finance, Business, Data Analytics, or a related field . Equivalent experience in credit, collections or analytics in a professional set up will also be considered. What We Offer

- Exposure to senior leadership and mentorship opportunities.

- The ability to directly influence operational performance and customer experience.

- A collaborative and dynamic work environment with opportunities to innovate and improve.

Primary Location

US-TX-Houston

Other Locations

US-TX-Houston

Work Locations

TX-Hou-Westheimer

Job

Finance & Accounting

Organization

US

Schedule

Regular

Shift

Standard

Employee Status

Non-Management

Job Type

Full-time

Job Level

Day Job

Travel

No