Remote
Hybrid
City Desk Supv II
Border States Electric
Ashburn, VA5 days agoCity Desk Rep
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City Desk Supv II
City Desk Supv II
Ashburn, VAOn-site
Oil and Gas
About This Job
Flexibility Option:
Job Req Id: 30552
Description:
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Ashburn, VA
Job Summary
Leads and supervises the day-to-day operations and employees of the City Desk in promoting sales and technical assistance. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure City Desk areas run efficiently and accurately.
Responsibilities
Essential Functions
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Supervises City Desk staff to ensure sales goals are met and manages the performance of each employee.
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Develops standard operating procedures, guidelines, or checklists for City Desk area to ensure consistent, accurate and repeatable processes.
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Leads change management in City Desk area which may include training of City Desk staff, formal communications, or other corporate initiatives.
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Performs the appropriate SAP functions to assure City Desk runs as efficiently and accurately as possible.
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Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, technical assistance, Will Call, and other functions, as needed.
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Analyzes and acts upon information and feedback of customer needs, pricing, products, competition, and procedures.
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Coordinates and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level.
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Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition, and procedures.
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Maintains reports including bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations, etc.
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Informs proper departments of “stock outs”, inventory discrepancies and other inventory problems or concerns.
Non-essential Functions
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Participates in the marketing planning and strategizing for BSE product lines, as needed.
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Attends sales meetings and training programs as required and keeps current on new products and applications.
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Assists with sales meetings and trade shows, as needed.
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Participates in the implementation and success of marketing plans, as required.
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Responsible for performing the duties of the City Desk Representative, as needed.
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Ensures all batched managed material is labeled accurately and inventoried, as needed.
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Assists with receiving, shipping and other warehouse associate functions, as required.
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Trains new hires, as required.
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Identifies and leads continuous improvement opportunities working with branch, regional or corporate stakeholders.
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Performs other duties as assigned by supervisor or designate.
Qualifications
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Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
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Prior supervisory experience with minimum of three years of prior warehouse, city desk and/or sales experience preferred.
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Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
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Strong knowledge of electrical products or systems preferred.
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Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, Email and SAP software.
Skills and Abilities
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Excellent customer service skills include being competent, accurate, responsive and engaged.
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Excellent interpersonal, written and verbal communication, and reading skills.
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Ability to effectively plan and organize.
Physical Requirements
Lift and carry requirements (weight and frequency):
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%
•
+ < than 10 lbs. - Occasionally
+ 10 to 25 lbs. - Occasionally
+ 26 to 50 lbs. - Occasionally
+ 51 to 75 lbs. - Occasionally
+ 76 to 100 lbs. - Occasionally
+ 101 + lbs. - Not at all
Lift from Floor to Waist:
•
+ < than 10 lbs. - Occasionally
+ 10 to 25 lbs. - Occasionally
+ 26 to 50 lbs. - Occasionally
+ 51 to 75 lbs. - Occasionally
+ 76 to 100 lbs. - Not at all
+ 101+ lbs. - Not at all
Above Waist Lift:
•
+ < than 10 lbs. - Not at all
+ 10 to 25 lbs. - Not at all
+ 26 to 50 lbs. - Not at all
+ 51 to 75 lbs. - Not at all
+ 76 to 100 lbs. - Not at all
+ 101+ lbs. - Not at all
Unilateral Carry:
•
+ < than 10 lbs. - Not at all
+ 10 to 25 lbs. - Not at all
+ 26 to 50 lbs. - Not at all
+ 51 to 75 lbs. - Not at all
+ 76 to 100 lbs. - Not at all
+ 101+ lbs. - Not at allBilateral Carry:
Physical Activity
Frequency at which you would do the following in a typical day:
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Sitting (a continuous period of being seated) - Occasionally
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Standing (for sustained periods of time) - Frequently
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Walking (moving about on foot to accomplish tasks) - Frequently
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Bending/Stooping (downward and forward) - Not at all
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Crawling (moving about on hands and knees or hands and feet) - Not at all
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Climbing/Walking Stairs (ascending or descending) - Occasionally
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Reaching (extending arms in any direction) - Occasionally
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Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally
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Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
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Balancing (maintaining body equilibrium to prevent falling) - Frequently
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Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally
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Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Not at all
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Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
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Handling (applying pressure to an object with the fingers and palm) - Frequently
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Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Frequently
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Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
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Driving (the control and operation of a fork lift) - Occasionally
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Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously
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Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently
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Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously
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Exposure (to adverse weather & temperature conditions) - Occasionally
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Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.