Description

The Customer Service Representative receives customer orders and coordinates activities of multiple cement and aggregate shipping facilities, including rail movements, scheduling orders to specific jobsites to fulfill customer needs. Works closely with Marketing/Sales as well as dispatch team to provide customer service and follow up to ensure customer satisfaction with all aspects of services and products delivered. Also includes graphical analyses of sales volumes, customer materials volumes, and follows up to sales calls.

Key Duties and Responsibilities:

- Provides customer service, placing new phone orders and changing existing orders as requested by customers using standard procedures

- Communicates with sales colleagues regarding customer updates, product additions, and/or project extensions

- Assists and educates customers regarding products and delivery availability

- Follows up with customers as needed to clarify their requests, provide updates on Martin Marietta shipments, or to check on their level of satisfaction

- Processes of credit card purchase

- Assists in sorting, scanning, and storage of paperwork related to customer orders

Qualifications:

- High school diploma, GED, or equivalent experience

Minimum Experience Required

- 1+ year related experience

Knowledge, Skills, and Abilities

- Time Management

- Detail Orientated

- Oral and Written Communication

- Organization Skills

- Problem Solving

- Microsoft Office Suite

- Sales Aptitude and Customer Service Skills

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including:

- Medical

- Prescription Drug

- Dental

- Vision

- Health Care Reimbursement Account

- Dependent Care Reimbursement Account

- Wellness Programs

- Employee Assistance Plan

- Paid Holidays and Vacation

- 401(k) with Company matching

- Pension

- Salary Continuation – Short-Term Disability

- Long-Term Disability Options

- Employee Life Insurance

- Spouse & Dependent Life Insurance

- Business Travel Accident Insurance

- Direct Deposit Payroll

- Educational/Tuition Assistance Plan

- College Scholarship Program – for dependent children

- Matching Gift Program

- New Auto Purchase Discount Plans

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.