Global Water Resources, Inc. is a leading water resource management company that owns and operates 32 systems which provide water, wastewater, and recycled water services. The company’s service areas are located primarily in growth corridors around metropolitan Phoenix. Global Water recycles over 1 billion gallons of water annually.

The company has been recognized for its highly effective implementation of Total Water Management (TWM). TWM is an integrated approach to managing the entire water cycle that involves owning and operating water, wastewater, and recycled water utilities within the same geographic area in order to maximize the beneficial use of recycled water. TWM helps protect water supplies in water-scarce areas experiencing population growth.

In addition to competitive wages and an excellent benefits package, you will have the opportunity to join an outstanding and incredibly talented team committed to the values of internal and external exceptional service. Global Water supports the growth and development of our employees. We are looking for individuals that are creative, motivated, and dedicated.

Role Description:

The Project Associate is a key support role in the organization. Assisting the Project Management team, the position focuses on the timely processing of meter applications and other administrative support services as assigned. Responsibilities include research and coordinating across multiple departments.

Primary Duties:

- Act as the primary point of contact for all initial customer and developer inquiries.

- Understands and communicates policies, procedures, and applicable fees to customers, including speaking with homebuilders and land developers.

- Provide exceptional communication and service to both external customers and internal partners via diverse mediums including in-person, telephone, and electronically.

- Ensure high quality service and timely responsiveness.

- Continually look for ways to be innovative, implement efficiencies, and streamline processes.

- Perform other assigned tasks in a support role to the Development Services Project Management team as needed.

Knowledge, Skills, and Abilities:

- Minimum of 3+ years in a customer service-related role.

- Highly developed attention to detail.

- Possess keen interpersonal, written, and oral communication skills.

- Skilled at developing and executing goals while effectively and efficiently utilizing all resources to meet deadlines.

- Demonstrated ability to balance, prioritize and organize multiple tasks.

- Demonstrated ability to build strong relationships inside and outside the organization.

- Demonstrated ability to resolve problems efficiently and effectively, and the ability to approach each customer individually.

- Comprehensive knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.

Education or Experience:

- Associate's degree preferred

- Previous utilities experience desirable

Essential Job Functions

Basic Skills: Identify complex problems and review related information to develop and evaluate options and implement solutions. Use logic and reasoning to solve problems. Assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action. Understands written communication and work-related documents. Written and verbal communication skills.Able to cope with pressure and deadlines, difficult situations and hard conversations.

Social Skills: Must act in a respectful, knowledgeable, and professional manner. Work requires regular interaction involving exchange and receipt of complex information; adjusting actions in relation to others’ actions; trying to reconcile differences; actively looking for ways to help people and Global Water Resources be successful. Will interact with employees at all levels and represent Global Water externally.

Physical Demands: Must be able to perform the following on a regular basis: Sitting for extended periods; prolonged periods of time with repetitive motions of hands and fingers; close vision, distance vision and ability to adjust focus. The employee must occasionally lift and/or move up to thirty pounds. Work is performed in an office.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Core Values: Applicant must understand, identify with, and adhere to the Global Water Core Values:

- Believe in the Mission and Each Other

- Be Disciplined in Thought and Action

- Take Ownership

- Maintain a Positive Attitude

General: Must have satisfactory outcome of drug testing, criminal record checks, motor vehicle record, and employment records prior to starting employment.

Licenses: Must have a valid Arizona driver’s license.

Global Water Resources, Inc. is an Equal Opportunity Employer

Job Types: Full-time, Permanent

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Life insurance

- Paid time off

- Parental leave

- Referral program

- Tuition reimbursement

- Vision insurance

Application Question(s):

- Are you willing to consent to a background and drug screening once a job offer is made?

Education:

- Associate (Required)

Experience:

- Customer Service: 3 years (Required)

Ability to Commute:

- Phoenix, AZ 85027 (Required)

Ability to Relocate:

- Phoenix, AZ 85027: Relocate before starting work (Required)

Work Location: In person