Elevate Your Engineering Career with QPO Energy! We are seeking a After-Sales Customer Service Specialist to join our innovative team and drive financial excellence. This is your chance to make a significant impact on a rapidly growing company dedicated to sustainable energy solutions.

Who We Are:

QPO Energy, based in Tualatin, Oregon, specializes in manufacturing high-performance lithium battery packs and modules. Our focus is on sustainable, locally-made energy solutions. QPO’s rechargeable battery systems store electricity generated by solar or your local utility. The system is easy to set up and connects with our intuitive user app, which features a smart mode that automatically calibrates to maximize savings. The self-monitoring system automatically detects and fixes errors through our control center. Our operation is proudly ISO 9000 certified, surpassing the most rigorous standards for world-class manufacturing by ensuring consistent product quality, enhanced customer satisfaction, and increased operational efficiency.

To learn more, check out our website: https://www.qpoen.com/

Who You Are:

We’re seeking a Customer Service Specialist / Administrative Assistant to serve as a key point of contact for customers and provide essential administrative support to our internal teams. This hybrid role is ideal for someone who is detail-oriented, thrives in a fast-paced environment, and enjoys working with people.

What You’ll Do:

- As an After-Sales Customer Service Specialist, you’ll need to provide service for the after-service support for Residential BESS and ensure customer satisfaction.

Responsibilities include, but are not limited to:

- Customer Service

o Serve as the first point of contact for customer inquiries via phone, email, and web.

o Track and resolve customer issues in a timely and professional manner.

o Maintain customer records and communication logs

o Follow up with customers to ensure satisfaction after service or installation.

o Coordinate with technical teams to schedule service visits and respond to support requests.

- Administrative Support

o Assist with data entry, documentation and file organizations.

o Support the after-sales and project management teams with customer support coordination.

o Help manage calendars, schedule meetings, and prepare agendas or reports.

o Maintain inventory records and help with logistics coordination (shipping/receiving).

o Assist with general office tasks and organization as needed.

Additional Qualification includes:

- Minimum of 2+ years of experience in customer service or an administrative role.

- Excellent communication and interpersonal skills

- Proficiency with Microsoft Office (Word, Excel, Outlook) and general comfort with digital tools.

- Strong organizational and time-management skills.

- Friendly, professional demeanor with a strong commitment to customer satisfaction.

- Ability to multitask and adapt to changing priorities.

- Experience in the solar, energy, and construction industry is a plus, but not required.

Physical Requirements and Working Conditions:

- Work involves talking, hearing, keying, and writing.

- The physical requirements of this position are described as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects,

- Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

- The worker is required to have visual acuity in order to perform activities at distances close to the eyes.

- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Salary offers will depend on factors that include the location you work from, your level, specific skills, and years of experience.

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher-level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available.

The successful candidate for this position will become eligible for a comprehensive set of benefits, including medical, paid sick time, paid time off for vacation, paid holidays, and applicable state/federal paid family leave.

QPO Energy is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Job Type: Full-time

Pay: $37,000.00 - $42,000.00 per year

Benefits:

- Dental insurance

- Health insurance

- Paid time off

Work Location: In person