Responsibilities

Overall Service Delivery & Team leadership

- Supervise, train, and coach a small team to achieve high performance.

- Review and monitor the team’s performance and operations to ensure SLAs are met.

- Foster strong relationships and collaboration across Business units/other functions

- Act as change champion for SSC to drive company culture and initiatives.

- Ensure timely and accurate delivery of services across AP, expenses, and master data.

- Monitor and report on KPIs and SLAs; drive continuous improvements and automation.

- Maintain SOPs, process flows, and training documentation.

- Implement and monitor controls, bring forth risks and opportunities

- Produce reports for Period Close, Audits, KPI, and Ad-hoc requests.

- Perform month-end close activities and various reporting with commentaries.

- Step in as team’s backup to ensure SLA and Deliverables are met.

- Manage escalations and maintain strong relationships with stakeholders.

- Service as Subject Matter Expert (SME) for the processes owned by this role.

Accounts Payable & Payments

- Manage invoice processing, review and approve payment runs, and resolve payment issues.

- Validate documentation for accuracy and completeness; resolve discrepancies.

- Perform and monitor employee expense payments and Audits.

- Perform cash management activities (i.e. Cashflows, integrations with Bank)

Vendor Master Data Management

- Maintain and Administer vendor and customer master data in Oracle Fusion Cloud ERP.

- Collaborate with Procurement, Vendors and Finance for accurate onboarding and updates.

- Contribute and drive process rollouts on a global scale.

Special Projects

- Support ERP system rollouts (Oracle Fusion)

- Support Shared Service transitions to various regions.

- Support ServiceNow rollout for AP, Expenses and Master Data.

- Lead Implementation of OCR/IDR in Oracle and automation initiatives

- Other process improvements iniativies - as required.

Qualifications

Education

- Bachelor’s degree in accounting, Business Administration, or related disciplines

- AP related Certifications such as:

- APS – Accounts Payable Specialist

- CAPS /CAPP– Certified Accounts Payable Specialist/Professional

Work Experience

- 5+ years of experience in Accounts Payable and Vendor Master Data in high volume environment. - 2+ years in a team leader or supervisory role

- Responsible for Managing KPIs, Coaching staff, and Ensuring SLA compliance

- Hands-on experience with Oracle Fusion Cloud ERP

- Experience in supporting ERP rollouts and shared services transitions

- Experience working with intake workflow platforms, (e.g. Service Now)

- Manage service delivery across multiple regions and business units

- Proven experience working successfully in a SSC or similar global model.

- Exposure to multi-country operations and service delivery across regions

Skills & Competencies

- Proven ability to lead a small team, be resourceful and work independently

- Ability to thrive and adapt quickly in an evolving and changing environment.

- Capable of presenting insights and recommendations to senior leadership

- Strong systems oriented and technology proficiency (e.g. Oracle Fusion, BI tools, AI, ServiceNow)

- Effective collaboration across cross-functional teams

- Demonstrated success in driving efficiency projects, implementing SOPs, and leveraging automation tools (e.g. OCR, RPA).

- Advanced proficiency in Microsoft Office (Excel, PowerPoint)

- Skilled in process analysis, root cause analysis, and solutions implementation

- Excellent time management, planning, and prioritization skills

- Strong customer service orientation

- Effective verbal and written communication, and interpersonal skills

- Strong analytical and problem-solving capabilities

- High level of self drive and commitment to achieving high performance

- Understanding of internal controls, SOX compliance, and audit support.

- Ability to enforce policy compliance for expenses and payments

- Strong skills in data integrity, vendor master data management, and reporting.

- Ability to analyze AP metrics, identify trends, and support decision-making.

- Strong understanding of Automated Procure-to-Pay (P2P) (Vendor set up to Payments and reconciliations)

- Knowledge of tax regulations concepts (e.g. VAT/GST) for AP.

Additional Details

- Must be flexible and able to travel internationally - as needed.

- Must be willing to work flexible hours to support projects and other time zones as needed.

- Office location isVaughan, Ontario.