SUMMARY:
This position supports, maintains and develops enterprise level application systems to ensure stable operation by solutioning and supporting both purchased and custom-developed software applications. This will include being an active member of project teams and working with external resources to execute the implementation and training of new solutions. They will be a lead and escalation point for other support technicians and analysts to help troubleshoot and diagnose end user issues.
ESSENTIAL DUTIES & RESPONSIBILITIES:
•Provide custom application support and development by working with the business to understand requirements, provide solution ideas, program, test and ensure functionality utilizing a project-based methodology.
•Level II support for other IT technicians/analysts and poses the ability to work with leadership across all facilities.
•Oversee the support and training of end-users and ensure it is performed in a timely manner with regard to all technology related issues by the IT Department.
•Coordinate and arrange third-party assistance in a cost-effective manner.
•Provides support to intranet and Internet sites by performing maintenance and development functions.
•Ensures that accurate records of maintenance, installation and licensing documentation are maintained.
•Assist in defining, auditing, implementing, and documenting the custom utilities and reports as requested and created by CSI Custom Solutions team.
•Assist Desktop technicians as needed with Installing, configuring, diagnosing, upgrading, and maintaining all corporate hardware, software and equipment while ensuring its optimal performance.
•Perform all other duties as assigned.
QUALIFICATIONS:
•Associate degree or equivalent proven work experience
•3-5+ years related IT Support work experience
•Ability to be a lead for other IT support staff by helping onboard and mentor them on daily processes
•Must be knowledgeable in programming methodology, computer software, report generation methods, data communication and transaction-based processing
•Proficiency with the M365 tool stack and using programming languages such as C#, Python, Javascript and SQL
•Ability to work independently and has exceptional problem-solving and analytical skills
•Must possess effective interpersonal, written, verbal, and oral communication skills
•The ability to maintain confidentiality of sensitive information
•Available to assist during all hours of the day and occasional weekends. On-call availability essential part of supporting end user requirements
12 Expected Behaviors of Actively Engaged Person – 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
full timeJanesville, WI14 days ago
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