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American Water
Primary location of assignment: Cayce, SC – Cayce office, or Richmond, VA
Work Schedule: Monday - Friday - 8hr days
This role will support a department initiative to identify, consolidate, and modernize compliance procedures across multiple teams and a diverse range of technologies and devices. The objective is to reduce fragmentation, eliminate duplicative procedures, and ensure compliance activities are consistently documented, managed, and updated. The position will play a key role in aligning procedures with a centralized Governance, Risk, and Compliance (GRC) application to drive standardization, improve transparency, and enhance audit readiness across the organization. Responsibilities include streamlining procedural content, reducing the overall number of procedures, and helping establish a sustainable framework to keep documentation current, accurate, and consistently maintained over time. This initiative is designed to reduce manual effort, increase efficiency, and deliver a scalable, reliable compliance framework that supports long term operational and regulatory success for all participating teams.
- Familiar with IT infrastructure assets such as Windows devices, hardened appliances, switches, firewalls, etc.
- Strong communication skills both verbal and written.
- Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams.
- Extremely organized, ability to develop task sequence and track multiple deliverables.
- Analytical skills.
- Familiar with AI and using AI tools for efficient assignment outputs
- Familiar with GRC applications (Governance, Risk, and Compliance tools)
Minimum of 5+ years of directly related experience as a Technical Writer
- Technical Communication / Technical Writing
- Information Technology, Computer Science, Engineering (especially for highly technical environments) / Science or Business (when paired with strong writing experience)
- English, Professional Writing, or Communications