Position Overview

The

plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective communication between departments, and a seamless customer experience. The ideal candidate is organized, proactive, and results-driven, with a passion for maximizing sales opportunities through efficient lead management.

- Evening Shift Monday-Friday 11am-8pm

- Summer Help Monday-Friday 8-5am OR 9am-6pm. Day off during the week & 1 weekend shift.

- Full-time

Compensation & Bonuses

- $18/hour paid weekly plus monthly bonus potential based on performance.

Key Responsibilities

- Lead Qualification & Coordination Contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers. Ensure every lead is properly categorized and distributed promptly to the appropriate sales representatives.

- Efficient Scheduling Prioritize same-day or next-day appointments to maximize conversion rates and align with sales team capacity.

- Data Management Maintain accurate lead records, update CRM systems, and track follow-ups to ensure no opportunities are missed.

- Collaboration Serve as a liaison between service technicians, sales teams, and customers to ensure smooth transitions and clear communication.

- Customer Engagement Utilize phone, text, and email to contact leads and follow up on missed opportunities. Build rapport and generate urgency for appointments through professional and empathetic communication.

- Performance Tracking Meet or exceed individual KPIs, such as call volume, lead conversion rates, and follow-up efficiency, contributing to team success.

Qualifications

- Proven experience in sales support, lead coordination, or a related role.

- Excellent verbal and written communication skills.

- Strong organizational and multitasking abilities with attention to detail.

- Proficient in CRM systems and sales tracking tools.

- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

- A collaborative team player with a customer-first mindset.

Apex Service Partners may conduct a preemployment background check and drug test, subject to applicable law.

USD $18.00/Hr.

USD $18.00/Hr.