Location (Onsite): 2439 Discovery Hills Parkway, Brookshire, TX 77423

Job Summary Statement:

The IT System Administrator will be responsible for providing first-line desktop support to users, resolving day-to-day technical issues, and maintaining desktops, network connectivity, and related IT assets. The ideal candidate should have a good understanding of Windows operating systems, basic networking, and virtualization fundamentals.

Essential Job Duties and Responsibilities:

- Provides first-level technical support for desktops, printers, and end-user devices.

- Installs, configures, and troubleshoots Windows 10/11 and basic server access.

- Handles user account management in Active Directory (password resets, group membership, etc.).

- Assists in network troubleshooting (LAN/Wi-Fi/VPN connectivity issues).

- Logs all incidents and service requests in the IT ticketing system and ensure timely resolution.

- Supports Microsoft Office applications and commonly used software.

- Coordinates with the IT team for escalations of complex issues.

- Performs regular checks on antivirus updates, backups, and patch compliance.

- Maintains IT asset records and ensure hardware/software is updated.

- Supports users remotely and onsite as per business requirements.

- Other duties as assigned.

Minimum Requirements and Qualifications:

- Associate’s degree in Computer Science, IT, or related field.

- 3 years’ experience in IT desktop or technical support.

- Windows 10/11 and basic Windows Server understanding.

- Basic knowledge of VMware or other virtualization tools.

- Networking fundamentals – IP addressing, DNS, DHCP, and LAN/Wi-Fi setup.

- Understanding of antivirus and endpoint security.

- Good communication and customer service skills.

- Able to read, write, speak and comprehend English.

- Ability to lift up to 35 lbs.

Preferences:

- Certifications: CompTIA A+, MTA, or CCNA (beginner level).