LiquidPower Specialty Products Inc. (LSPI) is the global leader in the science of drag reduction. In 2014 LSPI was acquired by Berkshire Hathaway, having previously been a wholly owned subsidiary of Phillips 66. LSPI provides flow improver solutions, delivering strategic value to its customers by maximizing the flow potential of pipelines while increasing their operational flexibility, capacity and economic performance. LSPI works with companies in more than 35 countries to solve pipeline flow needs, treating more than 12 million barrels of hydrocarbon liquids a day and providing customers with a total package solution that includes flow improver products and the right injection equipment. LSPI leading brands are LiquidPower™, ExtremePower® and RefinedPower™.

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Summary:

The Technical Service Engineer serves as the technical liaison between the company customers and the Customer Focus Team (CFT). They are accountable for the technical well-being of customers with regard to flow-improver performance and quality, equipment installation and removal, and troubleshooting. Regularly reports back to the sales team information from the contact with the customer and Field Service Reps that indicates the level of satisfaction. Receives functional guidance from the Regional Sales Director. Role is not limited to the above listed responsibilities and may include other duties as assigned.

Responsibilities:

- Act as a technical advisor to customers across their business units to expand knowledge and use of products

- Serves as technical expert in hydraulics and modeling for the CFT.

- Manages projects and assists with driving business initiatives.

- Evaluates - independently or in conjunction with the ETS group - customer pipeline systems and provides predictions.

- Leads DRA field testing activities including planning and coordination, logistics, and execution for assigned customer base.

- Collaborates with customers in design, specification, installation/removal, and optimization of flow improver injection equipment and automation.

- Provides technical support to all small to mid-sized CFT accounts.

- Troubleshoots moderate to complex product and equipment performance issues with little to no supervision.

- Regularly provides input on upgrades to product and equipment to internal stakeholders.

- Provides training to customers and internal stakeholders in technical area(s) of expertise.

- Champions continuous improvement and support of ISO Quality System.

- Presents quarterly project updates to assigned customes.

- Works with Sales team to maintain the accuracy of the projections of volume and skid resources needed for each dedicated account.

Required Skills & Competencies:

- BS in Mechanical or Chemical Engineering, preferred.

- Typically requires 3-5 years’ experience in hydraulic evaluation techniques and applications, preferably in pipeline or similar.

- Minimum 1-2 years’ experience in sales and/or customer relations.

- Working knowledge of fluid mechanics and, specifically, pipeline hydraulics.

- Ability to effectively interface and problem-solve with customers and team members

- Strong presentation and interpersonal communication skills

- Ability to manage multiple tasks and projects with competing deadlines

- Good oral and written (electronic) communication skills.

- Ability to work with all levels of an organization

- Ability to travel 40-50% of the time.

- Strong individual contributor with ability to collaborate.

Preferred Skills & Competencies:

- Prior experience in project management, planning and scheduling.

- Understanding of electrical power systems and automation/control systems.

Equal Opportunity Employer

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