Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

The primary responsibility of this position is to provide a high level of customer service with a professional, forward focused and organized approach by performing the following job related tasks.

LOCATION:

Requires daily onsite attendance; this is not a remote work position.

Duties And Responsibilities

ESSENTIAL:

- Handle, review, enter and process customer purchase orders promptly and thoroughly.

- Receive, review, and process customer inquires. Generate customer quotations/proposals.

- Process change order and order cancellations.

- Monitor customer orders to insure commercial and technical commitments are maintained. Communicate and process change/variance orders, schedules revisions, and provides customer feedback.

- Communicate, written and oral, with customers regarding order status and sales issues. Assist in troubleshooting any customer issues over the phone or through e-mail.

- Utilize automated information systems to analyze customer’s situations and provide timely responses.

- Develop and prioritize customer/project opportunities to meet business objectives.

- Initiate and processes Return Material Authorizations (RMA) for customer returns.

ADDITIONAL:

- Keep informed on competitive products/services, marketing promotions, sales techniques, pricing strategies, and manufacturing schedules.

- Liaise with Operations, Engineering, and Accounting regarding any issues related to customer orders and inquiries.

- Continually evaluate and identify opportunities to drive process improvements.

Other duties as assigned.

Qualifications

REQUIRED:

- Basic knowledge of MS Office.

- Three (3) years related experience in a high level customer service environment.

DESIRED:

- Project and electronic document management software skills.

- Industry related experience.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:

- Ability to determine and meet customer needs. Ability to establish and maintain cooperative working relationships.

Additional Information

PAY, BENEFITS AND WORK SCHEDULE:

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

Equal Opportunity Employer

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors.

How To Apply

Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application.