The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texas’ website here https://www.rrc.texas.gov/about-us/.

To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:

- Generous paid time off including vacation, sick time, and at least 12 paid holidays per year

- Telework options for eligible positions

- Flexible work schedules

- Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w

- 401(k), 457(b) and Roth

- Health premiums 100% paid for full-time employees

- Tuition Reimbursement

- Wellness and Exercise Leave

- Career development programs/opportunities for advancement

For a complete list of our total compensation package please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.

Job Description

The Railroad Commission of Texas seeks to fill a Manager I position. The person chosen for this position will perform routine managerial work (journey-level) for the Research and Public Sales teams in the Information Services department of the ITS division of the RRC.

The Manager I oversees the daily operational activities of research and public sales teams, establishing guidelines and procedures for team operations. They also oversee scheduling and training for the teams, as well as setting priorities, monitoring progress, setting milestones and goals, and recognizing accomplishments.

The Manager I is involved with evaluating and changing team operations when necessary. They lead the department in finding resolutions regarding customer complaints or concerns. The Manager 1 is also responsible for establishing customer service standards, communicating these standards to staff and monitoring customer feedback to ensure standards are met.

The Manager I is involved in applying the RRC Records Retention Schedule, the RRC Records Management Program, and the State of Texas Rules and Regulations towards the lifecycle of records and documents within Information Services, as well as the records and documents within other divisions and departments within the RRC.

The Manager I assists in monitoring and collaborating with various vendors and services used for imaging, hosting, and storage of RRC records.

The research and public sales team provide services to other departments and divisions within the RRC. The Manager I will monitor the operational interchange and facilitate efficient cooperation and coordination.

The Manager I ensures that the teams under their supervision meet the requirements of their assigned tasks, as well as the employee conduct standards and provide intervention if necessary.

The Manager I may also be involved in monitoring and regulating certain budget expenditures for projects they are associated with.

The Manager I works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Essential Job Duties:

- Trains, leads, and/or prioritizes the workload of the Public Sales Team.

- With the research team leader, ensures the training of the research team.

- Establishes priorities in the workload of the research team.

- Ensures the reception, recording, and auditing of large sums of money collected through public sales, for various fees, permits, and other processes.

- Ensures the proper response to customer inquiries and requests by telephone, e-mail, or in person.

- Ensures public assistance is provided in accessing and researching Commission records.

- Interprets rules, regulations, policies, and procedures and implements administrative procedures and processes, evaluates effectiveness, and makes recommendations as necessary.

- Provides input to Manager V in employee performance evaluations.

- Provides technical and administrative support to other team members.

- Assists the manager with the hiring process for Public Sales team personnel and orientation for new employees.

- Performs other administrative duties and special projects as assigned.

Work Environment:

Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in the public area. May work with old documents that contain dust and other materials.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to reach high and low; open, close, and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment. The position requires the ability to frequently stand, walk, sit, or stand for long periods of time, lift up to 30 lbs., open filing cabinets, and bend or stand on a stool as necessary.

For Military Crosswalk information, please visit: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Qualifications

Knowledge, Skills, Abilities

- Proficiency in personal computer operations, specifically MS Office Suites, is required.

- Excellent communication skills, both orally and in writing.

- Must have exceptional organizational skills.

- Must be able to work around equipment generating heat, noise, and bright reflective lights.

- Must have the ability to provide excellent customer service in a public environment and perform job duties under pressure while meeting deadlines.

- Experience applying financial and accounting practices.

- Demonstrate ability to work on tasks requiring meticulous attention to detail.

- Ability to apply basic arithmetic to complete mathematical calculations.

- Ability to prioritize workload to meet deadlines.

- Ability to respond to rapidly changing pace and workload, and cope with deadline pressures.

- Ability to take initiative, work independently, make timely and periodic financial reports, and resolve discrepancies effectively.

- Ability to effectively lead a team and address issues/concerns.

- Ability to reach low and high, push and pull heavy file drawers, and lift, carry, and move up to 30 pounds.

- Ability to work flexible hours, overtime, weekends, and on call duty.

- Work hours are 8:00 a.m. – 5:00 p.m. Monday through Friday.

Minimum Qualifications

- Graduation from an accredited four-year college or university.

- Experience and education may be substituted for one another on a year for year basis.

- Knowledge of professional office and administrative practices and procedures.

- Demonstrated experience interacting with customers in a service-oriented environment.

- Experience receiving and recording large sums of money collected through financial transactions.

- Experience in reconciling financial transactions with various recordkeeping systems.

- Ability to work independently as well as part of a team.

- Experience leading a team in providing services to the public.

- Ability to work 8:00 AM – 5:00 PM in the Austin Office and occasionally beyond those hours and during weekends when testing or other tasks are required.

Preferred Qualifications

- General knowledge of Oil and Gas Division functions.

- Detailed familiarity with Railroad Commission forms and filing procedures.

- Familiarity with the RRC Records Retention Schedule.

Work Environment:

Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in public area. May work with old documents that contain dust and other materials.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to reach high and low; open, close and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment. The position requires the ability to frequently stand, walk, sit, or stand for long periods of time, lift up to 30 lbs., open filing cabinets and bend or stand on a stool as necessary.

Work Hours: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agency’s approved Telework Plan.

Please note: Alternate work schedules may be discussed with the hiring manager during the interview process.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Remarks:

- There is one available position.

- Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.

- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

- Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not

discriminate on the basis of race, color, national origin, sex, religion, age

or disability in employment or in the provision of services.

The Railroad Commission of Texas is a tobacco-free workplace.