External Description:

Under the general supervision of the Billing Supervisor, an individual in this position will perform administrative duties and problem resolution functions.

· Assist Client Relations department with researching client connection issues and other items

· Assist Implementation department with scheduled rate increases and other items

· Managing faxes by determining which client it is for, labeling the paper fax, printing and labeling the electronic fax, then distributing to appropriate Billing Analyst

· Identify the client, scan the bills and forward original to client. Print the scanned images and distribute to the appropriate Billing Analyst Calculating billing adjustments

· Using a schedule of availability, retrieve bills off the web; create electronic image of invoice, and process the same as a fax Resolving billing problems

· Maintain a database of all bills processed, when available, when received, how received and helping retrieve any missing bills

· Utilize Excel processes (Vlookup, etc.) to manipulate and reformat data to import into billing system

· Other duties as needed, which include but are not limited to updating tariffs as received, filing, and insurance verification

Desired Skills:

· Excellent verbal & written communication skills

· Ability to perform moderate to complex analysis and research and evaluate alternatives while making sound determinations and recommendations

· Proficient in data manipulation using Excel and other tools

· Strong sense of customer service – ability to respond promptly to customer needs and requests for service

· Ability to portray thoughts logically through written communication

· Team player

· Constantly improving and promoting quality

· High level of motivation and business acumen

· Adaptability

Requirements:

· One year certificate from a college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

· Language Skills

· Math Skills

· Reasoning Ability

· Computer Skills – Database and spreadsheet software

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually minimal.

Job Category: Non-Exempt Employee

Location: Addison, TX

Job Type: Full-time

Benefits:

- 401(k)

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Life insurance

- Paid time off

- Referral program

- Tuition reimbursement

- Vision insurance

Work Location: In person