POSITION SUMMARY:

We are seeking an enthusiastic and results driven Inside Retention Sales Specialist to join our team at Senske Family of Companies (SFC). The retention specialist is a member of the customer success team whose responsibility includes solving customer problems and applying innovative ways to retain existing customers. The retention specialist has the specific responsibility of reducing customer churn and mitigating lost revenue.

- Communicating with customers and support staff

- Collecting data about customer service trends

- Recording and responding to customer complaints

- Developing strategies to retain customers

- Measuring key performance metrics related to churn and retention efforts

Qualifications

- Sales Aptitude

- Excellent communication skills

- Attention to detail

- Polished high energy

- Friendly and dedicated to providing great customer service

- Ability to prioritize, multi-task and work independently and as part of a team

- Encourage a positive team atmosphere & willingness to help others

We Offer

- Competitive salary and comprehensive benefits package

- Competitive pay - Life is expensive! We believe in paying well

- Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!

- Do you want to work with your friend? We offer a referral bonus!

- Affordable health care packages that include medical, dental, vision and life insurance

- 401K, Company Paid Holidays, Paid Vacation

- Fun team celebrations year-round!

- Ability to earn a flexible schedule based on performance!