About Us:
Encore Wire (www.encorewire.com), a Prysmian Brand is a leading manufacturer of residential, commercial and industrial copper and aluminum electrical wire and cable solutions. Encore Wire’s 460-acre single-campus and over 3.5 million sq. ft. under roof allows for deep inventory levels and unmatched delivery times. Our innovative wire pulling solutions, award winning colored wire and Metal-Clad and Armored Clad SmartColorID® identification system promote cost and labor savings and safety.
Position Summary:
In this role, you will respond to all inquiries established customers, process requests for quotes, enter orders, manage orders, and work with functional areas throughout the organization to ensure customer satisfaction.
Key Responsibilities:
What you’ll do:
•Support and develop relationships within an established, assigned customer base
•Manage quote requests and product promotions for your assigned customers
•Manage customer requests
•Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing · Process requests for quotes by providing pricing and product availability
•Process orders from customers and acknowledge within 48 hours
•Continuously develop product knowledge through internal and/or external trainings
•Process customer returns and claims in a timely manner and initiate corrective action if necessary
•Participate in cross-functional projects impacting the department and the organization
•Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
•Provide back-up assistance and coverage for other teams
•Be the voice of the customer to the Prysmian organization
Qualifications:
Required:
•Experience in inside sales, account management, or customer service, or related · Proficiency in Microsoft Office
•Analytical with great problem-solving skills
•Technical aptitude to understand product functionality, specifications, and applications
•Desire and ability to excel in a rapidly changing, fast-paced environment
•Motivated both individually and on a team level
•Organizational, time management, multi-tasking, and follow-up skills
Preferred:
•Associates degree or Bachelor's Degree
•Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
About Encore Wire:
Encore Wire began its legacy as a residential building wire manufacturer in a 68,000 sq. ft. building in McKinney, Texas. We have expanded every couple of years, and, 35 years later, have grown organically into a 460-acre campus with over 3.5 million square feet under roof. Today, Encore Wire offers building wire in both copper and aluminum for residential, commercial and industrial applications.As we prepare for the future of building wire, our philosophy is simple; keep the focus on our customers and their needs. That’s why Encore Wire works hard, in partnership with our customers, to bring them labor-saving products like our spool-free PullPro®; and the industry’s first self-spinning and 360-degree maneuverable Reel Payoff®. In addition to our labor-saving products, we offer unmatched delivery and service that is guaranteed to provide you with the ultimate wire buying experience.To learn more about our labor-saving products and solutions, please visit us online at www.encorewire.com.
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