Company Overview:

Crane Cryogenics designs and manufactures highly engineered products: including vacuum jacketed Pipe, Valves and Fittings (PVF) solutions for the production, transportation, transfer, and storage of cryogenic fluids.

Backed by 170 years of field experience and operations in severe service applications, Crane offers rewarding careers for those who thrive on challenges and seek to grow within an organization.

Position Summary:

Responsible for acting as a liaison between customers and the company. Assists with quotes, complaints, orders, errors, account questions, billing, cancellations, and other queries. This role ensures smooth communication and coordination between customers and internal departments.

Principle Responsibilities:

Order Processing & Management

- Enter and manage customer orders in the CRM/ERP system.

- Ensure accuracy of pricing, product codes, and delivery dates.

- Track order status and communicate updates to customers.

- Assist with quotes, order placement, returns, credit/debit memos, and cancellations

- Maintain knowledge of product line, pricing, delivery times, and drop-ship requirements.

Customer Support

- Resolve customer questions, concerns, and complaints via phone and email.

- Provide product information, availability, and lead times.

- Handle complaints or escalate issues to the appropriate department.

- Prepare and forward paperwork for returns and replacements.

- Contact customers regarding inquiries, claim investigations, or adjustments.

Sales Support

- Prepare quotes and proposals for customers.

- Assist sales representatives with documentation and follow-ups.

- Maintain and update customer records in CRM.

Reporting & Documentation

- Generate daily/weekly/monthly sales reports.

- Maintain records of orders, invoices, and correspondence.

- Track KPIs like conversion rates, order accuracy, and customer satisfaction.

- Record customer feedback in NetSuite and refer unresolved issues to designated departments.

Coordination

- Liaise between sales, logistics, and finance teams.

- Work with Quality and Engineering on Notices of Nonconformance.

- Schedule deliveries and ensure timely fulfillment.

- Coordinate with inventory team for stock availability.

- Coordinate with multiple departments and trace order status through the shop floor.

Compliance & Policy Adherence

- Ensure all transactions comply with company policies.

- Maintain confidentiality of customer and company data.

Other required duties

- Utilize ERP system for daily functions; experience with NetSuite preferred.

- Organize and prioritize workload effectively.

- File and scan documents appropriately.

- Recommend improvements in products, packaging, shipping, service, or billing methods.

- Perform light receptionist and administrative duties to assist other departments for smooth operations.

- Adhere to all safety policies and participate in meetings and trainings.

Qualifications / Experience

- High School Diploma or GED required; some college preferred.

- Minimum 2+ years of general office experience in a manufacturing environment.

- Proficiency in Microsoft Office; ability to learn new software.

- ERP experience required; NetSuite strongly preferred.

- Strong organizational skills, detail-oriented, and ability to manage multiple priorities.

- Excellent communication skills (written and verbal).

- Customer service orientation, critical thinking, and problem-solving skills.

- Valid driver’s license and insured vehicle.

Physical Demands

- Ability to lift 50 lbs. unassisted, bend stretch, stand for extended periods of time, climb stairs, reach, twist, sit, walk, and/or run.

- Willingness to work a flexible schedule inclusive of overtime and weekends depending on business needs

- Must be a legal resident of the United States with reliable transportation.

- Must be able to work in both shop and office environments.

- Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. The shop floor is temperature controlled and maintained at a comfortable working temperature.

It will be the responsibility of all employees to perform their work productively and within established production standards. All employees are required to work safely so as not to endanger themselves or others. Safety rules must be adhered to at all times.

Management reserves the right to reassign employees to other positions or duties either temporarily or permanently based on production levels or other manufacturing concerns.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by a person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

EOE/ Women/Minorities/Veterans/Disabled

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.