Quality Oil Company LLC
Aiken Electric Cooperative, Inc.
Utility Partners of America
Nexus Water Group
Grand Strand Water and Sewer Authority
Nexus Water Group
Berkshire Hathaway Energy
Westinghouse Electric Company
Charleston Water System
A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.
· Providing information to guests about hotel services, facilities, and otheramenities
· Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)
· Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts
· Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members
· Stocking hotel store with products in an effective and attractive manner
· Knowledge of and ability to perform shuttle/van driver responsibilities as needed
· Prior front desk and/or customer service experience is preferred
· Ability to work in a fast-paced environment
· Excellent communication skills – verbal and written
· Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways
· Valid driver’s license and Department of Motor Vehicles Report (if applicable)
o Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle