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Customer Care Specialist

Pittsburgh, PA

full time

$35,360-$43,680

On-site

Oil and Gas

About This Job

We are working with Zeal Specialty Pharmacy to find a ROCKSTAR Patient Advocate (Customer Care Specialist) to join the team.

About Zeal:

•

Who we serve: We’re here to take care of all stakeholders in the specialty journey.

•

How we do it: Technology is at the heart of what we do, because specialty drugs require a high-tech approach.

•

Why Zeal: We’ve done it before, and know what it takes to make a specialty journey truly special.

The Patient Advocate is responsible for handling the full spectrum of pharmacy operations, including order management, reimbursement, fulfillment, and customer service.

Responsibilities

•

Process and verify incoming prescription orders accurately and efficiently.

•

Coordinate with pharmacists to clarify prescription details and resolve any discrepancies.

•

Handle some aspects of insurance verification and reimbursement processes.

•

Oversee the fulfillment process, ensuring timely and accurate dispensing of medications.

•

Coordinate with the pharmacy team to prioritize and process orders based on urgency and patient needs.

•

Provide exceptional customer service by addressing patient inquiries and concerns promptly and professionally.

•

Assist patients with some billing inquiries and payment processing.

•

Participate in quality assurance activities to maintain high standards of service.

Qualifications

•

High school diploma or equivalent; additional education or certification in pharmacy technology preferred.

•

Minimum of 1-3 years of experience in a pharmacy setting, preferably with a focus on operations and customer service.

•

Strong knowledge of pharmacy procedures and insurance processes.

•

Excellent organizational and multitasking skills.

•

Proficient in pharmacy management software and other relevant computer applications.

•

Exceptional communication and interpersonal skills.

•

Ability to work independently and as part of a team in a fast-paced environment.

•

Detail-oriented with a high degree of accuracy.

Join our team as a Patient Advocate where your dedication can make a significant impact on the lives of our patients!

Job Type: Full-time

Pay: $17.50 - $21.50 per hour

Expected hours: 40 per week

Benefits:

•

Dental insurance

•

Health insurance

•

Paid time off

•

Vision insurance

Customer Care Specialist

Customer Care Specialist

Customer Service Specialist

Customer Support Specialist

Customer Care Agent

Customer Care Representative I

Customer Care Representative I

Customer Service Representative

Billing Specialist

Service Parts Specialist

Customer Service Assistant-I

Order Management Specialist

Order Management Specialist

Customer Solutions Manager

Customer Solutions Manager

Customer Service Representative Wanted

Senior Customer Solutions Engineer

Fulfillment Specialist

Senior Customer Solutions Engineer

Service Coordinator

Customer Care Specialist

About This Job

About Zeal:

Responsibilities

Qualifications

Job Type: Full-time

Pay: $17.50 - $21.50 per hour

Expected hours: 40 per week

Benefits:

Shift:

•
8 hour shift

Work Location: In person

Customer Care Specialist

Customer Care Specialist

Customer Service Specialist

Customer Support Specialist

Customer Care Agent

Customer Care Representative I

Customer Care Representative I

Customer Service Representative

Billing Specialist

Service Parts Specialist

Customer Service Assistant-I

Order Management Specialist

Order Management Specialist

Customer Solutions Manager

Customer Solutions Manager

Customer Service Representative Wanted

Senior Customer Solutions Engineer

Fulfillment Specialist

Senior Customer Solutions Engineer

Service Coordinator

Customer Care Specialist

About This Job

About Zeal:

Responsibilities

Qualifications

Job Type: Full-time

Pay: $17.50 - $21.50 per hour

Expected hours: 40 per week

Benefits:

Shift:

•8 hour shift

Work Location: In person

•
8 hour shift