Job Posting End Date

07-27-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Investigate, analyze and resolve application issues with moderate direction from senior staff. Participate and perform field investigations of application issues and interface with field users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions. Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.

Job Description

American Electric Power (Nasdaq: AEP) was named on Forbes magazine’s

America’s Best Large Employers 2025 list

Functional System Analyst Associate (MACSS) (Salary Grade 5)

Functional System Analyst (MACSS) (Salary Grade 6)

Marketing Accounting Customer Services System

Two openings are expected to be filled through this posting.

Want to be part of a remarkable team that’s passionate about process improvement and system support? Are you able to learn new things quickly and want to learn new things every day? Do you like to use your strong analytical skills to troubleshoot issues? We have the team for you!

The Customer Processes & Systems team is a centralized group that manages the business support required for the development, enhancement, maintenance and operation of MACSS, AEP’s Customer Information System.

We are looking for a motivated individual with a high degree of initiative, individual judgment, independence, flexibility, and decision-making skills. This position also requires strong communication, presentation, and collaboration skills.

The ideal candidate would be technically savvy to bridge the gap between distributed business unit employees and central IT staff for implementation of system changes.

What You'll Do:

The primary focus of this Functional System Analyst position is to provide cross-functional support for the Billing functions of MACSS, including the MACSS Pre-Billing Verification process (VERX) and Support, while also building strong business relationships with operating company representatives. Knowledge of AEP Rates and Tariffs is desired and familiarity with other CIS functional areas is a plus!

This Functional System Analyst will be assigned the duties of providing business justification, business requirements definition, system user acceptance testing, implementation, and ongoing support of the MACSS application system functionality used at AEP.

The candidate will use knowledge of Customer Services business processes and system capabilities to ensure Business Unit satisfaction with system functionality, related business processes, system support, and product enhancements.

What We're Looking For:

Functional System Analyst Associate (Salary Grade 5)

Education/Experience: 4 years of experience in IT systems support with High School Diploma; (Or) GED 2 years of experience in IT systems support with Associates Degree in business or IT; (Or) 0 years of experience in IT systems support with Bachelor's Degree in business or IT

Functional System Analyst (Salary Grade 6)

Education/Experience: 6 years of experience in IT systems support with High School Diploma or GED; (Or) 4 years of experience in IT systems support with Associate Degree in business or IT; (Or) 2 years of experience in IT systems support with Bachelor's Degree in business or IT.

Other Must Haves:

Where You'll Work:

Onsite: LA, OH, VA, OK, & WV (see listing)

What You'll Get:

Functional System Analyst Associate (Salary Grade 5)

Expected Salary Range: $63,000.00-$67,000.00 (USD)

Functional System Analyst (Salary Grade 6)

Expected Salary Range: $80,000-$82,000.00 (USD)

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$61,647.00-77,057.50 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.