FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corporation

The Compliance Instructor - Training focuses on Ethics & Compliance training for the organization. The Ethics & Compliance (E&C) Training & Communications Team executes the E&C training & communications strategies. Responsibilities include establishing the near and long-term plans for E&C training & communications, working collaboratively with other FirstEnergy leaders, coordinating with internal and external stakeholders to ensure the company's diverse workforce is appropriately trained, and driving consistent and engaging E&C messaging.

The Ethics & Compliance (E&C) group works to strengthen the company’s ethics and compliance profile for FirstEnergy’s operating companies. The team interacts with various functions to promote trust and respect, manage ethics and compliance risks, promote ethical business conduct, develop policies, procedures, and controls, and manage complaints and concerns. The team also performs risk assessments, conducts investigations, coordinates training, and manages ethics and compliance communications.

The position is ON-SITE and can be in OH, PA, NJ, MD, or WV, with travel as needed.

Responsibilities include:

- Managing day-to-day training initiatives and continuous improvement

- Working across FE operating companies to develop and deliver relevant employee raining program activities including:

- Updating and maintaining training content

- Documenting training activities and maintaining all appropriate training records

- Maintaining and tracking completion rates and ensuring completion of attestation forms

- Working with external vendor(s) and FirstEnergy’s Learning and Development group to develop interactive and effective E&C training programs

- Creating and monitoring user training accounts and assigning E&C training to internal employees and contractors

- Updating and enhancing E&C training when new risks and obligations are identified by other functions

- Compiling and communicating training status reports and training metrics fore various stakeholders, including management teams

- Providing support and troubleshooting for learners with questions about the training and/or learning management system(s)

- Making recommendations on future improvements to workflow processes and user experience

- Working recommendations on future improvements to workflow processes and user experience

- Working cross-functionally, including providing training records for audit inquiries.

Qualifications include:

- Bachelor’s Degree in Business, Finance, Accounting, Economics, Education or related discipline is required

- Minimum 10 years relevant work experience is required. Relevant work experience includes program development / training, curriculum design and execution or similar.

- Experience with adult learning concepts

- Able to identify, develop and implement efficiencies to improve work processes

- Demonstrated proficiency with e-learning software

- Strong analytical, interpersonal, written verbal, and oral communication skills

- Project Management experience

- Pragmatic Management experience

- Pragmatic with strong problem-solving skills and excellent attention to detail

- Able to innovate and create

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team