Overview

The Damage Prevention team is seeking a full-time Senior Analyst to support Operating Supervisors and the Field Operations Planner in managing the growing demands of underground utility protection. This role will be responsible for best utilizing operations data in addressing one call ticket volume and supporting the company's damage reduction goals.The Senior Analyst will lead efforts in analyzing ticket data, prioritizing field resources, and developing dashboards and tools to enhance operational efficiency. Responsibilities include performing risk assessments, producing actionable reports, supporting compliance mailings, managing invoices, and contributing to quarterly and annual performance reporting. The analyst will also coordinate with internal and external stakeholders, integrate new technologies, and support outreach and education initiatives aimed at reducing no-call damages and promoting safe excavation practices. The role supports ongoing work throughout the year, with deliverables aligned to quarterly reporting cycles and continuous improvement initiatives. Periodic overnight travel may be required to perform in education and outreach activities, and participation in industry committees and organizations.The Senior Analyst will be instrumental in improving data-driven decision-making and reducing administrative burdens on field personnel. This role directly contributes to public safety, regulatory compliance, and community trust.

- Manage the increasing one-call ticket volume, construction activity and the required company and contractor resources to best prevent damage to the underground gas and electric systems.

- Perform qualitative and quantitative risk analysis of the increasing volume of one call tickets to prioritize the workforce in preventing underground gas and electric damages.

- Develop, implement, and maintain useful reporting, production assessment tools to support the operation.

- Evaluate completeness and accuracy of information for trending and analysis.

- Contribute to the Damage Prevention quarterly and annual reporting needs.

- Coordinate with internal and external groups on current and ongoing Damage Prevention efforts.

- Support the execution of compliance mailing programs.

- Support cost control efforts with invoice management, payment, and commitments.

- Support program effectiveness evaluation and metrics reporting.

- Support in the damage prevention education, marketing, and outreach efforts.

Qualifications

Required Education/Experience

- Associate's Degree and 4 years of related experience Technical or Engineering preferred

Preferred Education/Experience

- Bachelor's Degree and 3 years of related experience Technical or Engineering preferred

Relevant Work Experience

- Must be flexible to handle multiple assignments, able to adapt to rapidly changing priorities, energetic, and meet deadlines and effectively interact with all levels of the organization, required.

- Ability to coordinate across departments and with external stakeholders including contractors and regulatory bodies, required.

- Proficiency in data analysis tools such as Excel, Power BI, or Tableau, required.

- Must possess excellent customer service, presentation, and communication (oral and written) skills, required.

- Must have strong analytical, technical and interpersonal skills, required.

- Experience developing dashboards, reports, and performance metrics to support operational decision-making, required.

- Experience working with one-call systems, utility locating, or underground infrastructure, preferred.

- Familiarity with GIS systems and ticket management platforms, preferred.

Licenses and Certifications

- Driver's License Required

Additional Physical Demands

- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

- Must be able and willing to travel within Company service territory, as needed.

- Use personal vehicle(s) and be able, to travel to various Company and field locations, when required.