Description

About GenServe

GenServe, LLC is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers across a wide range of industries. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a rapidly expanding national footprint. Through both organic growth and acquisitions, GenServe continues to position itself as a one-stop provider for commercial generator and switchgear solutions.

Position Summary

GenServe is seeking a proactive and highly organized

National Accounts Project Coordinator

to support our National Accounts and Equipment Sales teams. This role serves as a central point of coordination for multi-branch and national customers, ensuring projects and service activities run smoothly across our branch network.

The National Accounts Project Coordinator acts as a liaison between customers, internal teams, and vendors to ensure projects are properly documented, scheduled, and executed according to both GenServe processes and customer-specific requirements. This position plays a critical role in maintaining strong customer relationships by ensuring timely communication, accurate documentation, and a high level of service delivery.

Key Responsibilities

- Serve as a primary point of coordination for national and multi-branch customer accounts.

- Route customer requests to the appropriate branch locations and ensure proper follow-up.

- Coordinate scheduling with branch teams to meet customer requirements and service timelines.

- Support Project Managers with the execution of equipment sales and installation projects.

- Track and maintain status updates for multiple projects and service activities simultaneously.

- Manage project documentation, including purchase orders, permits, compliance paperwork, and customer files.

- Ensure all documentation meets both GenServe standards and customer-specific protocols.

- Communicate regularly with customers, internal departments, and vendors regarding project updates and requirements.

- Schedule and attend internal and external project meetings; capture notes and track action items.

- Collaborate with Sales, Operations, Service, and Finance teams to support timely project completion.

- Assist with invoicing processes and verify alignment between work performed and billing documentation.

- Support the National Sales Management team with reporting, communication, and coordination needs.

- Identify and help resolve project or service-related issues to ensure customer satisfaction.

Requirements

- 3 years of experience in project coordination, sales support, customer operations, or administrative roles.

- Strong organizational and time management skills with the ability to manage multiple priorities.

- Excellent communication and customer service skills.

- Proficiency with Microsoft Office (Excel, Word, Outlook) and CRM or project tracking systems.

- Detail-oriented with strong documentation and follow-through skills.

- Ability to work collaboratively across departments in a fast-paced environment.

- Experience working with national accounts, service coordination, or equipment sales environments is a plus.

- Experience in power generation, construction, industrial services, or related industries is preferred but not required.